Senior Technical Account Manager
5 days ago
At Five9 Philippines Inc., we are seeking a highly skilled Senior Technical Account Manager to join our Customer Success team. As a key member of our team, you will play a critical role in supporting our clients by creating customized solutions designed to meet their requirements and ensure a high level of customer satisfaction.
Responsibilities- Provide exceptional account management, project management, and technical consulting to our clients who have enrolled in TSM & TAM Services.
- Partner with clients to build and maintain a 'Trusted Advisor' relationship; understand their business needs, propose recommendations, and solutions designed to optimize our platform and enhance operational effectiveness.
- Articulate the value of our services, products, and concepts through presentations, demonstrations, and open discussions with clients.
- Educate and train clients on administration and utilization of our products to help them become self-sufficient.
- Directly support and troubleshoot technical issues as needed.
- Manage service interruptions that could impact clients' business operations; research root cause analysis and communicate next steps to clients and internal teams to help mitigate any risk.
- Keep clients informed of any/all issues that could potentially impact our platform such as routine maintenance, patches, software product changes, and releases.
- Partner with internal account teams and other business units to foster an environment of learning, execution, and continuous process improvement.
- Provide customer support case oversight and status updates to both internal management and clients on a regular basis.
- Adopt a proactive mindset to help anticipate clients' needs and mitigate service and operational issues.
- 3-5 years of related experience in a consulting or project management role.
- 3 years in a software support role.
- Solid technical knowledge of networking theories and protocols such as TCP/IP, SIP, FTP/SFTP, OSI Model.
- In-depth knowledge of one or more call center solutions like: Five9, Genesis, Cisco, Nuance, TuVox, Avaya, Aspect, Nortel, Interactive Intelligence, Siebel Call Center, or CosmoCom.
- Experience in technical writing and documentation.
- Experience in contact center objectives, methodologies, tools & operations, contact center reporting, and KPIs.
- Experience with/and working knowledge of PBX, ACD, CTI, VoIP, IVR, Dialers, and Telephony applications.
- Strong project management and client-facing skills - Working knowledge of Microsoft Office products (Excel, Word, PowerPoint, Visio, etc.).
- Willing to travel to client sites as required; able to work outside standard business hours.
- Excellent verbal and written communication skills.
- Team player, self-starter, able to manage multiple priorities and meet deadlines.
- Bachelor's degree in a technical field and/or comparable industry certifications and experience.
-
Senior Technical Account Manager Lead
5 days ago
Manila, National Capital Region, Philippines NICE Systems UK Limited Full timeNICE Systems UK Limited seeks an experienced professional to fill the role of Senior Technical Account Manager Lead.The successful candidate will be responsible for managing a team of Technical Account Managers and overseeing customer relationships to ensure high levels of customer satisfaction.This position requires strong leadership skills, technical...
-
Senior Accounting Manager
2 days ago
Manila, National Capital Region, Philippines TechTiera Corporation Full timeJob OverviewTechTiera Corporation is seeking a highly accomplished Senior Accounting Manager to join our team. As a key member of our finance department, you will be responsible for leading the accounting function, including financial analysis, budgeting, and forecasting. You will also work closely with senior management to develop and implement financial...
-
Senior Accounting Professional
5 days ago
Manila, National Capital Region, Philippines MHI Power Technical Services Corporation Full timeKey ResponsibilitiesThe successful candidate will be responsible for:Recording and managing accounting dataProcessing payments and preparing reportsClearing records and monitoring expensesProviding support to the finance teamRequirements and QualificationsBachelor's degree in Accountancy or equivalentStrong analytical and numerical skillsProficient in...
-
Functional Technical Account Manager
4 days ago
Manila, National Capital Region, Philippines Oracle Full timeTechnical Account Manager (Oracle Applications)Oracle Manila, National Capital Region, PhilippinesAs a Fusion SaaS Functional Technical Account Manager, you will be responsible for customer service, project governance, and functional support. You will work closely with customers to ensure smooth service delivery, troubleshoot issues, and review solution...
-
Accounting Data Manager
4 days ago
Manila, National Capital Region, Philippines MHI Power Technical Services Corporation Full timeWe are seeking an experienced Accounting & Finance Staff to join our team at MHI Power Technical Services Corporation. This is a full-time position based in Mandaluyong City, Metro Manila, where you will play a vital part in our finance and accounting operations.Job DescriptionManage accounts receivable/payable and credit control for the companyDevelop and...
-
Junior Channel Account Manager
5 days ago
Manila, National Capital Region, Philippines Global Process Manager Inc. Full timeJob Description:Assist Senior Channel Account Managers with partner account management tasks, including maintaining partner relationships, tracking key performance metrics, and supporting business development activities.Monitor and analyze partner revenue performance, identifying opportunities for growth and areas needing improvement.Support partner...
-
Senior Technical Manager
4 days ago
Manila, National Capital Region, Philippines HawodTech Solutions Full timeSenior Technical ManagerWe are seeking an experienced Senior Technical Manager to join our software development team at HawodTech Solutions. The successful candidate will have a strong background in software development, excellent leadership skills, and a deep understanding of agile principles.The role involves managing a multi-disciplinary group of tech...
-
Senior Accounting Manager
12 hours ago
Manila, National Capital Region, Philippines Stagwell Full time**About the Role:**We are seeking a highly skilled Senior Accounting Manager to join our Accounting & Finance team at Stagwell. The successful candidate will be responsible for leading aspects of the accounting function within CORE Stagwell, the Corporate entity that provides Shared Services to Brands in the Stagwell network.**Key Responsibilities:**Support...
-
Channel Development Manager
5 days ago
Manila, National Capital Region, Philippines Global Process Manager Inc. Full timeJob DescriptionThe Channel Development Manager role is a key position in our organization, responsible for assisting Senior Channel Account Managers with partner account management tasks. This includes maintaining strong relationships with partners, tracking key performance metrics, and supporting business development activities.We are seeking a highly...
-
Senior Operations Transformation Manager
5 days ago
Manila, National Capital Region, Philippines Global Process Manager Inc. Full timeEnhance Operational EfficiencyWe are looking for a seasoned professional to join our team as a Senior Process Black Belt. In this role, you will lead and manage business process improvement projects aimed at enhancing efficiency, quality, and customer satisfaction within our organization.You will work closely with cross-functional teams to identify...
-
Senior Technical Hiring Manager
5 days ago
Manila, National Capital Region, Philippines PREMIER GLOBAL RECRUITMENT OPC Full timePREMIER GLOBAL RECRUITMENT OPC is a leading recruitment agency that specializes in placing top technical talent with clients across various industries. We are currently seeking a Senior Technical Hiring Manager to join our team and lead our technical recruitment efforts.Key responsibilities include:Sourcing and Screening Candidates: Develop and implement...
-
Senior Accounting Manager
4 days ago
Manila, National Capital Region, Philippines GCK INTERNATIONAL INC. Full timeJob Summary:We are seeking an experienced Senior Accounting Manager to join our finance team at GCK International Inc. As a senior manager, you will play a key role in shaping the accounting function and driving business growth through financial analysis and strategic planning.You will oversee the accounting team, providing guidance and support to ensure the...
-
Senior Accounting Manager
12 hours ago
Manila, National Capital Region, Philippines B1G Corporation Full timeJob OverviewWe are seeking a highly experienced Senior Accountant to join our dynamic finance team at B1G Corporation. The ideal candidate will have a strong background in taxation and compliance, with excellent analytical and problem-solving skills.Key ResponsibilitiesThe Senior Accountant will be responsible for the following key responsibilities:Preparing...
-
Senior Accounting Manager
5 days ago
Manila, National Capital Region, Philippines RG Group Management Corporation Full timeAbout the RoleThis senior accounting manager position will be responsible for overseeing the development and maintenance of accounting principles, practices, and procedures. The ideal candidate will have a strong background in financial reporting and general ledger management, with excellent communication and leadership skills.Responsibilities:Lead a team of...
-
Senior Accounting Manager
5 days ago
Manila, National Capital Region, Philippines Infomax Systems Solutions and Services, Inc. Full timeInfomax Systems Solutions and Services, Inc. is seeking a highly skilled and experienced Senior Accounting Manager to oversee the company's financial operations.About the RoleThe Senior Accounting Manager will play a crucial role in supporting the organization's financial management by handling a range of accounting tasks, including budgeting, financial...
-
Senior Technical Project Manager
5 days ago
Manila, National Capital Region, Philippines Outsourced Full timeSenior Technical Project Manager (PHP & Flutter)Full Time EmployeeJob SummaryLead and manage software projects with PHP Laravel, Flutter, AWS, and CI/CD expertise.Company DescriptionOutsourced.ph is a leading ISO certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies....
-
Australian Senior Accounting Professional
5 days ago
Manila, National Capital Region, Philippines Progress CA Pty Ltd Full timeCompany OverviewWe are a dynamic accounting firm, providing exceptional services to our clients. Our team is passionate about delivering high-quality results and building long-term relationships.Job DescriptionThe Senior Accountant will report directly to the Senior Client Manager or Senior Production Manager, ensuring seamless collaboration and...
-
Senior Technical Project Manager
4 days ago
Manila, National Capital Region, Philippines Prime Builders Full timeAbout the Role:We are seeking a skilled Senior Technical Project Manager to join our team at Prime Builders. The successful candidate will be responsible for overseeing technical aspects of construction projects, ensuring that they meet agreed specifications, budgets, and timescales.Main Responsibilities:Managing construction projects from planning to...
-
Senior Sales Account Manager
3 days ago
Manila, National Capital Region, Philippines CMB Ace Marketing Inc Full timeJob Title: Senior Sales Account ManagerLocation: Marikina CityJob Type: Full-timeDepartment: SalesPosition Overview:The Senior Sales Account Manager will play a critical role in driving new business, nurturing key relationships, and managing a portfolio of high-value accounts. This is an opportunity to leverage your experience in sales, account management,...
-
Senior Accountant
3 days ago
Manila, National Capital Region, Philippines Eclaro Business Solutions, Inc Full timeJob Title: Senior AccountantWork Schedule: Monday-Friday & Night Shift (US hours)Work setup: Work From HomeJob Summary:We are seeking a highly skilled and motivated Senior Accountant with expertise in U.S. Generally Accepted Accounting Principles (GAAP), IFRS (International Financial Reporting Standards), and a Certified Public Accountant (CPA) designation...