Senior Technical Account Manager Lead

3 days ago


Manila, National Capital Region, Philippines NICE Systems UK Limited Full time

NICE Systems UK Limited seeks an experienced professional to fill the role of Senior Technical Account Manager Lead.

The successful candidate will be responsible for managing a team of Technical Account Managers and overseeing customer relationships to ensure high levels of customer satisfaction.

This position requires strong leadership skills, technical knowledge and experience in customer success, project management, and technical account management.

Main Responsibilities:
  • Manage and develop a team of Technical Account Managers.
  • Oversee customer relationships and ensure high levels of customer satisfaction.
  • Provide leadership to individuals on team(s) through coaching, feedback, development goals, and performance management.

Key Skills and Qualifications:

  • Bachelor's degree in Computer Science, Business Information Systems or similar field equivalent work required.
  • 7+ years experience in customer service, call/contact center, and/or service delivery.
  • Strong mathematical skills and in-depth familiarity with Excel.


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