Collections Portfolio Manager

19 hours ago

Cabuyao, Calabarzon, Philippines beBeeReceivable Full time $45,000 - $60,000
Job Title:

Accounts Receivable Representative

Job Description:
  • Contact business-to-business (B2B) customers via phone, email, or fax to discuss outstanding invoices and billing issues.
  • Manage a collections portfolio ranging from 300 to 600 accounts focused on Canadian and/or US territory of accounts. Suggested activity is approximately 40 customer contacts per day.
  • Negotiate customer payment terms as needed based on assessment of account status to ensure maximum payment recovery.
  • Develop and maintain relationships with customer accounts and champion Softchoice's receivable policy.
  • Manage past-due hold requests within the SLA in order to mitigate risk to Softchoice by assessing customer accounts and making decisions to release orders up to $50K for each request.
  • Work with internal sales reps to proactively troubleshoot payment issues (i.e., invoicing, pricing, product/service issues).
  • Document and track collections activity and work from a monthly aging report.
Required Skills and Qualifications:
  • A completed college diploma (preferably in Accounting or Finance) or related experience.
  • Two to three years of experience in corporate (B2B) collections, focusing on medium to enterprise-level customers.
  • Experience with the Accounts Receivable escalation process and taking initiative to resolve account issues.
  • A good understanding of fundamental accounting principles.
  • Intermediate Microsoft Word and Excel skills.
  • Excellent verbal and written communication skills.
  • Similar experience managing a portfolio of accounts.
  • Customer service oriented.
  • Experience in the technology industry is an asset.
Benefits:
  • Softchoice has been recognized as a Best Workplace in Canada by the Great Place to Work Institute for 16 consecutive years.
  • Softchoice has been certified as a Great Place to Work in the United States for several years.
  • We offer meaningful work and opportunities for career growth.
  • Our team members have two paid volunteer days per year to give back to a cause of their choice.
  • We offer an opportunity to build a career in the technology industry.
Seniority Level and Employment Type:
  • Mid-Senior level
  • Full-time

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