Hiring Manager

16 hours ago

Cabuyao, Calabarzon, Philippines beBeeCollections Full time $60,000 - $100,000
Customer Service and Collections Representative

Location: Remote in the US business hours. Department: Finance / A/R. Reports to: CFO.

About the Role

We seek a professional to manage our end-to-end collections effort for service and installation invoices, providing excellent customer service and spotting light upsell opportunities while operating independently, building and executing the collections strategy, and presenting performance, insights, and next steps directly to the CFO.

This is a hands-on, call-heavy role where you will collect outstanding invoices by making 50+ outbound calls/day via RingCentral, maintaining high right-party contact and promise-to-pay conversion, negotiating payments, payment plans, and settlements, securing same-day collections when possible, handling objections, and resolving disputes.

The ideal candidate will have experience with collections terminology and levers, a proven track record of turning objections into successful resolutions, and a clear, neutral American accent with confident phone presence and empathetic yet firm negotiation style.

Key Responsibilities
  • Manage the A/R aging pipeline (30/60/90+) by prioritizing accounts and driving a disciplined dunning cadence.
  • Escalate appropriately, build weekly/monthly plans to hit cash targets, and reduce DSO.
  • Provide friendly, solutions-oriented service, identify and close or hand off simple upsells without distracting from collection goals.
  • Partner with Dispatch/Service, Install, and Accounting to resolve ticket discrepancies and billing errors.
  • Document every interaction with precise call dispositions and notes.
  • Produce daily/weekly dashboards and a month-end CFO summary.
Success Metrics (KPIs)
  • Monthly Cash Collections vs Target.
  • 50+ calls/day with strong talk time and RPC rate.
  • PTP conversion and PTP kept rates.
  • Aging reduction and DSO improvement.
  • Dispute cycle time.
  • Call quality and documentation completeness.
What You'll Bring
  • Clear, neutral American accent.
  • Collections expertise.
  • Objection handling skills.

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