Technical Solutions Expert

1 day ago

Taguig, National Capital Region, Philippines beBeeSupport Full time ₱2,000,000 - ₱4,000,000

Our mission is to empower individuals and small businesses to succeed online. We're looking for a talented Technical Support Specialist to join our team.

About the Role

We provide expert support on our products, troubleshoot technical challenges via live chat and tickets that exceed customer expectations. You'll be part of a dynamic team that's constantly innovating and improving our services.

Responsibilities
  • Provide exceptional customer support through various channels, including live chat and tickets
  • Simplify complex technical issues into actionable steps for customers of all expertise levels
  • Contribute to different teams or projects that enhance the customer experience based on evolving needs
  • Keep updated on product updates, services, features, and the latest web hosting technologies to assist customers effectively
Requirements
  • Fluent in English (C1 or native), written and spoken
  • Experience in customer support in tech or SaaS environments, ideally through live chat, with a track record of delivering exceptional solutions
  • Exceptional communication skills
  • Understanding of web hosting fundamental concepts (domains, DNS, emails, control panels and website troubleshooting)
What You'll Get

We offer a range of benefits to help you grow professionally and personally. These include:

  • Limitless learning opportunities: 3-week trainings in technology, product, and communication knowledge
  • Global conferences and feedback culture
  • Flexible work arrangements, including remote work options
  • A supportive team environment that fosters collaboration and growth
Your Skills And Experience
  • You have advanced understanding of web hosting technologies, server management, and performance optimization
  • You are proficient with content management platforms, hosting control panels, email services, domain management systems, and customer support platforms

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