Support Your Growth as a Technical Customer Service Representative

1 day ago

Las Piñas, National Capital Region, Philippines beBeeEcommerce Full time ₱6,000 - ₱8,000

Technical Support Specialist

This is a dynamic and challenging role where you will be the primary point of contact for customers seeking technical assistance.

Responsibilities:
  • Root Cause Analysis: Identify and resolve systemic customer issues to prevent recurrence.
  • Issue Resolution: Deliver prompt, professional, and effective support via email and chat.
  • Troubleshooting: Troubleshoot and resolve technical and functional issues related to website performance, account management, subscriptions, orders, and payments.
  • Product Knowledge: Maintain a comprehensive understanding of products and services.
  • Order Fulfillment: Oversee the entire order fulfillment process, ensuring precision, timeliness, and attention to detail.
  • Cross-Functional Collaboration: Collaborate with cross-functional teams to align customer service and order fulfillment strategies.
Requirements:
  • Bachelor's Degree: Bachelor's degree in Business Administration, Communications, or a related field.
  • Experience: Minimum of 5 years of experience in customer service management, preferably in an eCommerce or subscription-based environment.
  • Skills: Exceptional technical aptitude, proficiency in Shopify, Recharge, and Gorgias CRM, and advanced skills in Google Workspace and Microsoft Office Suite.
  • Problem-Solving: Strong problem-solving abilities and strategic thinking to address and resolve complex customer challenges.

This role demands exceptional leadership abilities, extensive experience in customer service management, and a solid understanding of eCommerce operations.

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