Technical Support Professional

2 days ago

Las Piñas, National Capital Region, Philippines beBeeTechnical Full time ₱1,000,000 - ₱1,200,000
Remote Technical Support Representative

Are you a detail-oriented and customer-focused individual with strong technical skills? Do you thrive in fast-paced environments and enjoy helping others?

We are seeking a skilled Remote Technical Support Representative to join our team. As a key member of our support team, you will be responsible for providing timely and effective resolutions to technical issues, ensuring high levels of customer satisfaction.

Key Responsibilities:

  • Respond to inbound technical support requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in the system
  • Maintain up-to-date knowledge of products, services, and support procedures
  • Ensure customer satisfaction by providing timely and effective resolutions
  • Follow company protocols and security guidelines when handling sensitive information
  • Collaborate with internal teams to improve support processes and customer experience
  • Meet performance metrics including resolution time, customer satisfaction, and attendance

Requirements:

  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills

What We Offer:

  • HMO Coverage plus a dependent
  • Dental Coverage
  • Free meal during training
  • Career growth and learning
  • Allowances for rice, clothing, laundry and meals
  • Performance and loyalty bonuses
  • Frequent disinfection, fogging of workplace
  • Employee shuttle services
  • Company retreats and off-site events
  • Opportunities for growth and promotion

  • IT Technical Support Professional

    2 days ago

    Las Piñas, National Capital Region, Philippines beBeeTechnical Full time ₱750,000 - ₱1,250,000

    Job SummaryWe are seeking a skilled IT professional to join our team. This hands-on technical support role involves providing first-line escalation for complex technical issues, with a strong focus on networking, cross-platform support, and SaaS administration.">Key responsibilities include troubleshooting, resolving technical problems, and collaborating...

  • Technical Support Professional

    2 days ago

    Las Piñas, National Capital Region, Philippines beBeeCareer Full time $80,000 - $120,000

    Job OverviewThis is a challenging opportunity for a Technical Support Engineer to join our team.The ideal candidate will have a strong background in technical support and experience working with big data, Docker, Kubernetes, and cloud technologies. They will be responsible for providing top-notch support to our customers, troubleshooting complex issues, and...

  • Technical Support Professional

    2 days ago

    Las Piñas, National Capital Region, Philippines beBeeItSupport Full time $60,000 - $80,000

    IT Support Specialist">Job Description:We are seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing timely and effective resolution for customers' computer and application issues, acting as the first point of contact for technical support.Responsibilities:Provide timely and effective...

  • Technical Support Professional

    2 days ago

    Las Piñas, National Capital Region, Philippines beBeeSupport Full time $10,000 - $12,000

    Customer Success Representative Role OverviewThis is a unique opportunity to excel in a customer-facing position where you will be responsible for ensuring customers achieve success with our SaaS product.You will provide responsive support, proactive solutions, and deliver a seamless client experience.Your role focuses on building strong relationships with...

  • Technical Support Services Professional

    2 days ago

    Las Piñas, National Capital Region, Philippines beBeeSpecialist Full time $45,000 - $65,000

    Job Title: Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to serve as the first point of contact for IT support requests from healthcare staff and providers.This role is critical to ensuring smooth operations by accurately documenting and routing support tickets to the appropriate teams.Responsibilities:Receive, review, and...

  • Technical Support Professional

    2 days ago

    Las Piñas, National Capital Region, Philippines beBeeSupport Full time ₱4,500,000 - ₱6,000,000

    Job OpportunityWe are seeking a Support Specialist to join our team. As a key member, you will be responsible for troubleshooting and guiding users through complex problems, leveraging new technology to enhance efficiency and develop self-service opportunities for a seamless customer experience.This role involves resolving customer queries, recommending...

  • Remote Technical Support Professional

    2 days ago

    Las Piñas, National Capital Region, Philippines beBeeSupport Full time ₱6,000 - ₱7,200

    Technical Support Specialist Job DescriptionThis is a unique opportunity to join our team as a Technical Support Specialist.Key Responsibilities:Manage and update support tickets for efficient tracking.Troubleshoot technical issues and document resolution steps.Communicate effectively to address customer needs.Contribute to creating and improving knowledge...

  • Advanced Technical Support Professional

    2 days ago

    Las Piñas, National Capital Region, Philippines beBeeTechnical Full time ₱6,000 - ₱9,000

    Job DescriptionThis role entails resolving intricate technical issues and fostering the growth and enablement of other team members.The incumbent will handle complex and highly technical issues, collaborate with product and engineering teams on customer matters, and provide guidance to teammates while contributing to internal support documentation.

  • Technical Support Specialist

    2 days ago

    Las Piñas, National Capital Region, Philippines beBeeSupport Full time ₱206,400 - ₱246,000

    About the RoleThis is an exciting opportunity to work as a Technical Support Specialist.We are seeking a highly motivated individual who possesses excellent communication, analytical, and problem-solving skills.Key ResponsibilitiesResponding to customer inquiries via phone, email, and chat in a professional and timely mannerProviding technical support and...

  • Technical Support Specialist

    2 days ago

    Las Piñas, National Capital Region, Philippines beBeeCustomerSupport Full time $80,000 - $120,000

    Technical Support ProfessionalWe are seeking a skilled Technical Support Professional to join our team. As a technical support expert, you will be responsible for delivering exceptional customer experiences by leveraging your product knowledge and strong communication skills.The ideal candidate will have a proven track record of troubleshooting and resolving...