Senior Collections Specialist

3 days ago

Batangas, Calabarzon, Philippines beBeeCollections Full time ₱900,000 - ₱1,200,000
Collections Specialist Opportunity

This role is an excellent opportunity to excel in a collections specialist position with a dynamic company. As a key member of the team, you will be responsible for owning the end-to-end collections effort for service and installation invoices.

About the Role

We are seeking a highly skilled collections specialist to join our team. This individual will operate independently, build and execute a collections strategy, and present performance insights and next steps directly to senior management.

Key Responsibilities:
  • Collections Execution:
    • Make high-volume outbound calls via phone; maintain strong right-party contact and promise-to-pay conversion rates.
    • Negotiate payments, payment plans, and settlements; secure same-day collections when possible.
    • Handle customer objections and resolve disputes efficiently.
  • Collections Strategy & Ownership:
    • Own the A/R aging pipeline (30/60/90+ days), prioritize accounts, and drive a disciplined dunning cadence (calls/SMS/email/letters).
    • Escalate as necessary (credit holds, lien/notice options where applicable).
    • Develop weekly/monthly plans to achieve cash targets and reduce Days Sales Outstanding (DSO); present strategy and results to senior management.
  • Customer Service & Upsell:
    • Provide friendly, solutions-oriented service; identify and close or hand off simple upsells without distracting from collection goals.
  • Cross-Functional Coordination:
    • Partner with internal teams to resolve ticket discrepancies, missing work orders, and billing errors.
    • Document every interaction with precise call dispositions, notes, and next actions.
  • Reporting & Compliance:
    • Produce concise daily/weekly dashboards and a monthly summary (cash collected vs target, PT P conversion, aging movement, root causes).
    • Maintain compliance with applicable laws and company policies (e.g., consent/TCPA considerations, state collection rules for any consumer accounts).
    Success Metrics (KPIs):
    • Primary KPI: Monthly Cash Collections vs Target (consistently meet or exceed target).
    • Supporting indicators:
      • High-volume calling with strong talk time and RPC rate
      • PTP conversion and PTP kept rates
      • Aging reduction (60+/90+ buckets) & DSO improvement
      • Dispute cycle time (opened → resolved)
      • Call quality and documentation completeness
    Requirements:
    • Voice & Communication: Clear, neutral American accent; confident phone presence; empathetic yet firm negotiation style.
    • Collections Expertise: Proficient in collections terminology and levers (A/R aging, DSO, RPC/PTP, dunning cadence, payment plans, short-pay, credit memos, chargebacks/disputes, settlements, escalations, lien/notice options where applicable).
    • HVAC/Field Service Context (nice to have): Familiarity with service tickets, work orders, POs, install vs service billing, warranty/recall workflows.
    • Objection Handling: Proven ability to turn

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