Collections Professional

2 days ago

Batangas, Calabarzon, Philippines beBeeCollections Full time ₱35,000 - ₱40,000
Collections Specialist

We are seeking a highly skilled Collections Specialist to join our team. This is a fantastic opportunity for someone who is passionate about finance, customer service, and problem-solving.

Job Description:

  • Contact customers via phone or email to resolve past-due accounts and secure payments
  • Determine reasons for delinquency and negotiate payment plans or full settlements
  • Update customer accounts accurately using CRM tools
  • Follow established guidelines to recommend appropriate collection remedies
  • Explain delinquency consequences and develop repayment schedules
  • Handle customer payment inquiries and resolve issues independently
  • Organize workflow and schedule follow-ups effectively
  • Maintain accurate account records for resolution tracking
  • Achieve key performance metrics while complying with policies
  • Perform customer service tasks when assigned by the manager

Requirements:

  • Minimum 3-5 years collections experience required, with no more than a 3-month gap in recent employment
  • Minimum 1 year of remote work experience in previous employment
  • Experience managing 120+ days delinquent accounts and must have BPO experience
  • Demonstrated strong negotiation and problem-solving skills
  • Communication skills, with excellent proficiency in English, both verbal and written
  • Strong etiquette with phone calls, chat, email and interpersonal communication skills
  • Experience in debt loan collection, consumer lending, or personal finance
  • Familiarity with underwriting loans, financial statements, or payroll processes is a plus
  • Proficiency in CRM and call center systems, with an acute attention to detail
  • Ability to multitask and work efficiently in a fast-paced environment
  • Solid judgment, excellent problem-solving skills, and a customer-focused approach

Benefits:

  • Competitive salary package
  • Night differential pay to maximize your earnings
  • HMO coverage with free dependent upon regularization
  • Permanent WFH arrangement
  • Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment)
  • Unlimited upskilling through Emapta Academy courses
  • Free 24/7 access to our office gyms with a free physical fitness trainer
  • Exclusive Emapta Lifestyle perks
  • Unlimited opportunities for employee referral incentives across the organization
  • Standard government and Emapta benefits
  • Total of 20 annual leaves to be used at your discretion
  • Mentorship and exposure to global leaders and teams
  • Diverse and supportive work environment

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