Loans Specialist- Billing

Loans Specialist - Billing & Collections carries out a vital and important work and whose valuable assistance to the Team Leader - Billing and Collection redounds to the Stores' efficient and complete loan billings and collections, timely resolution of past due accounts and the preservation of customer relationship despite collection issues or delinquencies.

Job Duties and Responsibilities

1. Ensures the accuracy and completeness of ALL Billing documents, whether intended for the concerned Regional Payroll Services Unit of the Department of Education or the Fiscally Autonomous Schools.
2. Resolves, in a quick and efficient way, lapses that may have attended the preparation of the monthly billing as mandated by the Team Leader - Billing and Collections.
3. Co-responsible with the Team Leader - Billing and Collections on matters relating to the implementation of the policies and procedures, at the Store level, relative to billing matters.
4. Co-responsible with the Team Leader - Billing and Collections in ensuring that ALL remittances from the Regional Payroll Services Unit of the Fiscally Autonomous Schools, including SSS Pension payments, are received monthly without delay.
5. Initiates and resolves, at the Store level, through appropriate intervention in cases of non-collection of remittances which may be categorized as new past due for the month either by calls or field visits to the clients concerned within the next billing cut-off.
6. Performs collection initiatives on new past due and Stage 3 accounts for the month such as calls, field visits, preparation and sending of collection reminders or letters at the Store level to manage delinquent accounts.
7. Prepares and recommends loan deviations and strictly monitors its status to effectively manage the risks involved.
8. Ensures that clients with past due accounts are properly negotiated without losing their approval and support.
9. Performs other functions and duties that may be assigned by the Team Leader - Billing and Collection
10. Provides valuable assistance to the Sales Augmentation Team, whenever available as recommended by the Team Lead - Billing and Collection.

Qualifications:

• A resident of the area or of nearby places (within a 30 min travel time)
• With or without experience
• Willing to do field work
• Graduate of 4-year course, ideally business-related courses
• Experience on collection/billing -related jobs is a great advantage
• Very good Microsoft Office Application Proficiency
• Good mathematical & analytical skills
• Good Judgement skills
• Good verbal and written communication skills
• Very good human relations skills and Customer Focus
• Result driven
• Good Stress Tolerance
• With driving skills is an advantage