Travel Solutions Expert

1 week ago

Barcelona, Philippines beBeeCustomerService Full time ₱600,000 - ₱900,000

Job Title: Reservation Sales Specialist

About the Role:

This role is responsible for providing exceptional customer service and sales skills to deliver a world-class experience for our guests. As a reservation sales specialist, you will be an expert in travel advice and solutions, empowering guests to make informed decisions about their travel needs.

You will be a critical customer touch point, championing brand values and behaviors through every interaction. Your passion for learning and developing yourself will enable you to stay ahead of the curve in this ever-evolving role.

Key Responsibilities:
  • Provide industry-leading reservation solutions in multiple languages to meet the diverse needs of our guests.
  • Champion brand values by demonstrating knowledge, passion, and pride in your work.
  • Embrace global and cultural diversity, using empathy and self-awareness to understand the unique needs of each guest.
  • Consistently meet or exceed performance expectations, driving revenue and customer loyalty.
  • Build rapport with guests through active listening, maintaining a conversational pace, and delivering a warm and friendly experience.
  • Inspire loyalty through personalized and efficient service, driven by the guest's needs.
  • Use creativity to find solutions, taking ownership and accountability for results.
  • Manage time effectively, adhering to schedules, attending meetings, and taking breaks as needed.
  • Navigate multiple web-based systems to provide an enhanced guest experience.
  • Work effectively by understanding, trusting, and using tools and information appropriately.
  • Stay motivated and positive, actively participating in company initiatives, training, and events.
  • Take ownership of personal development, aligning with team priorities and company goals.
Requirements:

Education:

Some secondary school education, with a high school diploma preferred but not required.

For Mexico, a high school diploma is a minimum, while a college degree in Tourism or a similar field is preferred.

Experience:

Previous call center experience in a sales capacity, preferably in a non-scripted environment, or other call handling experience is desired.

Hotel or travel experience is also preferred.

Skills and Qualifications:
  • Strong customer service and sales skills, balancing sales with service.
  • Strong bilingual communication skills – listening, written, verbal.
  • Social intelligence – empathy, self-awareness, cultural sensitivity.
  • Ability to customize generic information.
  • Strong web-based navigation skills.
  • Ability to embrace technological and organizational changes.
  • Efficient and accurate data capture.
  • Basic software and hardware troubleshooting.
  • Effective use of online communication tools and other systems applications.
Working Conditions:

The majority of work is performed in a normal office environment and/or remotely (work from home).

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