Global Application Support Manager

2 weeks ago

Porac, Philippines beBeeStrategy Full time $105,782 - $144,992
Global App Commercial Desk Manager

Atlassian’s distributed-first approach allows employees to work from anywhere, providing flexibility and control over their personal and family priorities.

The Global App Commercial Desk Manager role is a people management position within our revenue operations organization. As the lead of a team of App Commercial Desk Specialists across 3 timezones, you will report to the Sr. Manager and oversee day-to-day team activity and performance as a hands-on people manager.

Key responsibilities include:

  • Developing and implementing the App Commercial Desk strategy and vision
  • Ensuring the team achieves and exceeds internal KPIs
  • Serving as the point of contact supporting Enterprise Advocates, Loyalty Advocates, and Marketplace Partners with app questions during the sales cycle
  • Defining, establishing, measuring, and reporting on metrics to analyze internal efficiency, including SLAs and support volumes
  • Collaborating cross-functionally with other teams, including Enterprise Deal Management, Marketplace Operations, Ecosystems, and other groups to support the sales cycle
  • Partnering with content managers and business process analysts for the creation and maintenance of process documentation for the App Commercial Desk
  • Handling internal escalations in a timely manner and expedite resolution of problems as they arise
  • Maintaining operational reporting and delivery of executive updates
  • Training and onboarding new App Desk Sales Specialists
  • Driving ongoing improvement of related processes and systems

Requirements include:

  • Minimum 3 years relevant experience in a Supervisory/Management role
  • BS/BA in Business, Finance/Accounting, Economics, or a related discipline
  • Highly proficient with Excel, including creating ad hoc formulas
  • A working knowledge of sales service desk tools
  • Quoting/billing/vendor management background in a B2B or B2C setting
  • Strong interpersonal skills and ability to work/influence across organizational boundaries
  • Excellent oral and written communication, interpersonal, and analytical skills, capable of explaining complex concepts
  • Ability and willingness to join video chats daily to support stakeholders, peers, management, customers, and partners
  • Demonstrated ability to problem-solve in complex situations with minimal guidance
  • Demonstrable evidence of work accountability
  • Team player

Preferred qualifications include:

  • Used Atlassian products
  • Experience with SOX Controls or in a controls environment
  • Experience in the enterprise software industry
  • Proficiency in using Salesforce or other similar tools

Atlassian offers a wide range of perks and benefits designed to support your well-being and engagement with your local community.

We value diversity and inclusion, and are an equal opportunity employer.

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