Technical Support Expert for Renewable Energy Applications

2 weeks ago

Porac, Philippines beBeeExpert Full time $60,000 - $80,000

Renewable Energy Support Specialist

We are seeking an experienced and skilled technical professional to join our team as a Renewable Energy Support Specialist. As a key member of our Global Customer Support department, you will play a pivotal role in resolving complex technical challenges involving multiple platform issues, data flows, networking, communication failures, and KPI calculations for customer assets.

  • Job Responsibilities:
    • Receiving, triaging, and prioritizing incoming technical support calls from customers.
    • Assessing and prioritizing cases based on urgency, impact, and customer Service Level Agreements (SLA).
    • Troubleshooting and diagnosing data flow issues from remote sites into the cloud.
    • Identifying and escalating priority issues or service disruptions to appropriate personnel for resolution.
    • Maintaining accurate and up-to-date records of support requests, including details of the issue, troubleshooting steps taken, resolution provided, and any follow-up actions required.

Required Skills and Qualifications:

You will be expected to provide expert technical support for renewable energy applications, particularly for solar, wind, storage, and hybrid sites. This includes troubleshooting, diagnosing, and resolving technical issues related to SCADA system operations, data collection, and control processes. To be successful in this role, you should have a Bachelor's degree in engineering (Renewable / Communication / Data Engineering preferred) and minimum of 3 years of experience in a technical support role. Renewable industry or operations & maintenance (O&M) is preferred. Proficiency in using relevant software and support tools, CRM platforms like Freshdesk as well as Technical Support ticketing workflows is essential.

Benefits:

This is a 24x7 schedule that includes weekends. You will be working with a talented team of professionals who share your passion for renewable energy and technical support. We offer competitive compensation and benefits package, opportunities for professional growth and development, and a collaborative work environment.

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