Technical Customer Service Professional
1 day ago
Customer Support Specialist
">We are seeking a dedicated and tech-savvy professional to provide first-line support to our customers via Intercom during the night shift.
">The ideal candidate will possess a strong command of written English, excellent communication skills, and prior experience in technical support.
">Main Responsibilities:">- Respond promptly and professionally to customer inquiries through Intercom.">
- Diagnose and troubleshoot technical issues related to our platform.">
- Guide customers through product features and functionalities to maximize their experience.">
- Collaborate with internal teams to escalate and resolve complex issues.">
- Maintain accurate records of customer interactions and feedback.">
- A reliable personal computer and stable internet connection.">
- Willingness to work the night shift.">
- Eagerness to learn and adapt in a fast-paced environment.">
- Comprehensive one-month training program to ensure your success in the role.">
- Opportunity to work with a dynamic and supportive team.">
- Competitive compensation package.">
- Remote work flexibility.">
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