Remote Customer Service Professional

1 day ago

Marikina City, National Capital Region, Philippines beBeeCustomerService Full time ₱250,000 - ₱350,000
Remote Customer Service Representative Job Opportunity">

We are seeking a highly skilled and motivated individual to fill the role of Remote Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our clients via phone, email, and text.

The ideal candidate will possess excellent communication skills, both written and verbal, and have previous experience in customer service or administrative roles. They should also be proficient in computer skills, knowledge in MS Office (Excel, Word, etc.) or Google Workspace (G Suite), and agile in learning new internal software and systems.

Some of your key responsibilities as a Remote Customer Service Representative may include:

  • Assisting the claims department with the claims process, ensuring timely and accurate resolution;
  • Handling administrative tasks, including managing tolls and parking tickets efficiently;
  • Providing excellent customer service via phone, email, and text, addressing customer inquiries and concerns promptly and professionally;
  • Contributing to marketing efforts by assisting with various tasks such as social media management, content creation, and promotional campaigns;
  • Collaborating with team members to ensure seamless operations and customer satisfaction;
  • CRM Management;
  • Performing additional duties and responsibilities as assigned.

To be successful in this role, you should possess strong problem-solving skills and attention to detail. You should also be self-motivated, reliable, and able to work independently in a fast-paced environment.

Our ideal candidate should have the following qualifications:

  • Previous experience in customer service or administrative roles is preferred;
  • Marketing background or experience is a plus;
  • Strong communication skills in English, both written and verbal;
  • Strong phone contact handling skills and active listening;
  • Familiarity with CRM systems and practices;
  • Ability to multitask and prioritize tasks effectively;
  • Proficiency in computer skills, knowledge in MS Office (Excel, Word, etc.) or Google Workspace (G Suite), and agility in learning new internal software and systems;
  • Self-motivation, reliability, and ability to work independently;
  • Excellent problem-solving skills and attention to detail.

We offer a competitive compensation package that includes a salary range of $50,000 - $60,000 per year, depending on experience. Our company also offers a comprehensive benefits package that includes health insurance, paid time off, and opportunities for professional growth and development.

Apply today to take the first step towards an exciting and challenging career opportunity

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