Technical Support Professional

1 day ago

Marikina City, National Capital Region, Philippines beBeeCustomerSupport Full time ₱600,000 - ₱750,000
Job Title

We are seeking a highly skilled and experienced Technical Support Professional to join our team. As a key member of our support staff, you will be responsible for delivering exceptional technical support to our customers worldwide.

This is an exciting opportunity to work in a dynamic and fast-paced environment, where you will have the chance to make a real difference in the lives of our customers.

Your primary focus will be on providing top-tier support by resolving customer queries on product configuration, reporting, and integrations. You will also assist in defining and maintaining performance standards, including SLAs and best practices for ticket handling.

In addition, you will collaborate with internal teams to enhance support processes and technical troubleshooting. This will involve staying up-to-date with new product features and API integrations, and acting as an escalation point for complex customer issues.

You will also identify and implement tools and automation to optimize resource efficiency, and contribute to internal documentation, including support procedures and training materials.

To succeed in this role, you will need strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills. You should be able to manage multiple priorities in a fast-paced environment, and have a proactive approach to continuous improvement and process optimization.

  • 3 to 5 years of experience in technical support or customer service within banking, fintech, or core banking software.
  • Strong understanding of APIs, payments integrations, and best practices in technical support.
  • Knowledge of accounting principles is a plus.
  • Experience with customer support software (ideally Zendesk) and SLA/KPI management.
  • Proactive approach to continuous improvement and process optimization.
  • Strong analytical and problem-solving skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Excellent communication and interpersonal skills, with a customer-centric mindset.
  • Experience working remotely and collaborating across functions.
  • Proficiency in English and expertise in MS Excel.

Benefits:

  • Competitive compensation.
  • Flexibility in working location.
  • Opportunity to collaborate with a global team and customers.
  • Work with a successful, globally applied SaaS business model.
  • Inclusive and diverse work environment that values growth and development.

  • Remote Technical Support Professional

    1 day ago

    Marikina City, National Capital Region, Philippines beBeeRemote Full time ₱1,000,000 - ₱1,200,000

    Technical Support Specialist Job Description">Job Overview: We are seeking a skilled Technical Support Specialist to provide technical assistance and troubleshooting support for various clients across industries. This role involves responding to technical inquiries, resolving issues related to hardware, software, and connectivity, and guiding users through...

  • Professional Technical Support Specialist

    1 day ago

    Marikina City, National Capital Region, Philippines beBeeTechnical Full time $62,442 - $72,162

    Turnitin is a global organization that partners with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Our company has over 25 years of experience in the education space.Job DescriptionThe Technical Support Representative will assist the Tier 1 Support team by liaising between Support,...

  • Technical Support Expert

    19 hours ago

    Marikina City, National Capital Region, Philippines beBeeTechnical Full time ₱47,550 - ₱97,100

    Job OverviewThe Technical Service Representative I role is a customer-facing position that requires delivering exceptional technical support and service. This involves resolving technical issues in a timely manner, achieving high customer satisfaction scores, and collaborating with the Support Team to diagnose and resolve recurring system problems.This role...

  • Technical Support Specialist

    23 hours ago

    Marikina City, National Capital Region, Philippines beBeeTechnical Full time ₱100,000 - ₱120,000

    Job SummaryWe are seeking skilled technical professionals to provide top-notch assistance and troubleshooting support for various clients across industries. Our ideal candidate will possess excellent communication skills, a strong problem-solving mindset, and the ability to work in a fast-paced environment.Key ResponsibilitiesProvide timely and effective...

  • Technical Support Specialist

    19 hours ago

    Marikina City, National Capital Region, Philippines beBeeTechnical Full time $40,000 - $60,000

    Hands-On Technical ExpertiseWe're dedicated to delivering exceptional client experiences and creating access to dignified, meaningful work worldwide. Our global team is united by a shared desire to connect diverse individuals with common values for bold impact.As a key member of our technical support team, you'll play a pivotal role in providing expert...

  • Technical Support Specialist

    1 day ago

    Marikina City, National Capital Region, Philippines beBeeSupport Full time ₱100,000 - ₱120,000

    Remote Technical Support Representative Job SummaryWe are seeking a skilled and customer-focused technical support professional to provide top-notch assistance and troubleshooting services for our clients. As a key member of our team, you will be responsible for responding to technical inquiries, resolving hardware, software, and connectivity issues, and...

  • Technical Support Expert

    22 hours ago

    Marikina City, National Capital Region, Philippines beBeeTechnical Full time ₱100,000 - ₱120,000

    **Technical Support Expert Role**We're seeking a skilled Technical Support Expert to provide technical assistance and troubleshooting support for clients across various industries.This role involves responding to technical inquiries, resolving issues related to hardware, software, and connectivity, and guiding users through solutions with patience and...

  • Technical Support Professional

    1 day ago

    Caloocan City, National Capital Region, Philippines beBeeSupport Full time ₱6,000,000 - ₱8,200,000

    Job Title: Technical Support ProfessionalThis is an exciting opportunity to join our organization as a Technical Support Professional.We are seeking a skilled and experienced professional to provide technical support and assistance to our end-users.

  • Technical Support Expert

    1 day ago

    Marikina City, National Capital Region, Philippines beBeeCustomer Full time $45 - $60

    Job OverviewWe're looking for an innovative and customer-focused professional to join our team as a Technical Support Specialist. In this role, you'll be responsible for providing exceptional support to our customers, troubleshooting technical challenges, and simplifying complex issues into actionable steps.You will work closely with different teams and...

  • Technical Support Specialist

    1 day ago

    Marikina City, National Capital Region, Philippines beBeeSupport Full time ₱900,000 - ₱1,200,000

    Job DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team. This role is responsible for providing technical assistance and support to clients, ensuring the security, integrity, and efficiency of our operations.The successful candidate will be responsible for handling technical support requests, resolving issues, and...