Customer Service Professional

2 days ago

Marikina City, National Capital Region, Philippines beBeeCustomer Full time ₱800,000 - ₱1,500,000
Job Description

We are seeking skilled and professional Virtual Receptionists to effectively handle inbound calls, answer inquiries, and book appointments for clients in the home services industry.

Key Responsibilities:

  • Answer inbound calls with professionalism and a friendly tone.
  • Follow client-provided scripts and standard greetings.
  • Provide accurate responses to customer inquiries.
  • Schedule appointments using client CRMs and scheduling platforms.
  • Take detailed call summary notes while on the call.
  • Send accurate and well-written call summaries to clients immediately after calls.
  • Ensure all call details are recorded without typos or missing information.
  • Communicate with clients as needed to confirm instructions and receive feedback.

Requirements & Qualifications

  • Previous BPO or customer service experience is preferred.
  • Ability to multitask by managing calls, taking notes, and sending follow-ups.
  • Strong written and verbal communication skills.
  • Excellent attention to detail to ensure accurate call summaries.
  • Confident in communicating directly with clients when necessary.
  • Experience working remotely is preferred but not required.
  • Willingness to undergo training and learn client-specific protocols.
  • Motivated, hardworking, and eager to contribute to the team.

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