Customer Service and Technical Support Representative

3 days ago


Marikina City, National Capital Region, Philippines beBeeSupport Full time ₱30,000 - ₱50,000

We are seeking a highly skilled Tech Support Specialist to provide exceptional customer service and technical support to our clients.

Key Responsibilities:
  • Respond to customer inquiries via phone and email in a professional and timely manner
  • Use Zendesk, ShipStation, and BigCommerce to efficiently manage support tickets
  • Follow troubleshooting guides to resolve issues or escalate when required
  • Actively listen to customer concerns and provide clear, empathetic solutions
  • Assist in writing and updating technical documentation
  • Provide basic guidance related to cars and car parts (training will be provided)
Requirements:
  • Fluent English communication skills with strong verbal and written skills
  • Previous experience in a tech troubleshooting environment is a plus
  • Familiarity with Zendesk, ShipStation, and BigCommerce (or willingness to learn quickly)
  • Some knowledge of cars and car parts (does not need to be a mechanic, but must be trainable)
  • Strong problem-solving skills and ability to follow structured guides
  • Detail-oriented and dependable

This is a part-time position with flexible shifts, 4-5 hours per day, 5 days a week. The ideal candidate will have a passion for delivering exceptional customer service and a strong desire to continuously improve their skills.



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