Remote Medical Administrative Assistant
5 days ago
This role involves providing seamless communication between healthcare providers, patients, and insurance companies. The ideal candidate will have strong organizational skills, excellent phone etiquette, and the ability to maintain confidentiality.
Key Responsibilities:- Manage inbound and outbound calls regarding inquiries, appointments, and data verification;
- Access medical history by navigating through Electronic Medical Records systems such as Cerner, Epic, AthenaNet/AthenaHealth, and NextGen;
- Verify healthcare insurance coverage and eligibility;
- Provide administrative support including data entry, appointment scheduling, email management, record management, and time-keeping;
- Assist with health promotion, explanation of care plans, admissions, new patient intake, and front-desk triage;
- Establish a professional relationship with medical professionals and patients by acting as a primary liaison between patients and providers;
- Ensure adherence to HIPAA policies and maintain confidentiality.
- Excellent verbal and written English communication skills;
- At least 1-2 years of experience in a medical-related background;
- Familiarity with medical terminologies;
- A healthcare-related degree is highly preferred;
- Intermediate skills with Google Workspace and/or Microsoft Office;
- HIPAA Certification is a plus;
- Strong attention to detail;
- Impartiality;
- Highly organized;
- Computer savvy;
- Ability to work night shifts.
- Intel Core i5-5000 (5th Gen or higher) or AMD Ryzen 5 or higher processor;
- 8.00 GB RAM;
- Windows 10/11 64-bit or macOS Ventura operating system;
- USB-type headset with noise-cancelling feature;
- Camera capable of clear and crisp video output.
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