Excellent Customer Care Specialist

2 days ago

Mabalacat, Central Luzon, Philippines beBeeCustomerCare Full time ₱500,000 - ₱800,000
Microsoft 365 Administrator Role
We are seeking an experienced Certified Microsoft 365 Administrator to join our organization. This role requires a unique blend of technical expertise and customer care skills to provide exceptional support to our clients.

The ideal candidate will have a strong background in managing and troubleshooting Microsoft 365 configurations, ensuring high reliability and performance. They will also possess excellent communication skills, with the ability to clearly and empathetically address customer concerns.

This is a challenging opportunity for individuals who thrive in fast-paced environments and are committed to delivering outstanding results. If you have a passion for technology and customer service, we encourage you to apply.

Key Responsibilities:
  • Provide first-line support to customers, prioritizing clear and effective communication.
  • Manage and troubleshoot Microsoft 365 configurations to ensure high reliability and performance.
  • Collaborate with customers and internal teams to resolve issues with Microsoft 365 services.
  • Actively listen to and understand customer needs, ensuring they feel supported and valued.

Qualifications:
  • Certification: Microsoft 365 Certified Administrator.
  • Customer Care Experience: 2+ years in a customer-facing support role.
  • Technical Knowledge: Proficient in Microsoft 365 suite, including Exchange, Teams, SharePoint, and OneDrive.
  • Communication Skills: Strong verbal and written communication skills.

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