Evaluating Customer Experiences for Excellence

1 day ago

Mabalacat, Central Luzon, Philippines beBeeQuality Full time ₱400,000 - ₱600,000
Job Title: Quality Assurance Specialist, Operations New Remote

We are seeking a dedicated and detail-oriented Quality Assurance Specialist to join our team. In this role, you will be responsible for evaluating and improving client support projects and administrative duties to enhance the customer experience, boost agent efficiency, and maintain company standards.

The Job Description:

You will evaluate customer interactions via multiple channels (e.g., phone, email, chat) to ensure service excellence and alignment with company policies. Your analytical skills will help identify trends, patterns, and areas for improvement, enabling you to provide recommendations that enhance overall customer satisfaction and team efficiency.

In addition, you will develop quality assurance guidelines and procedures for customer support and back office processes, ensuring consistency and effectiveness across teams. You will also collaborate closely with customer support and back office teams to implement quality improvement initiatives.

Your expertise in QA and CRM tools will enable you to analyze data and create actionable insights that drive business decisions. We value strong analytical skills, excellent communication abilities, and a passion for continuous learning and improvement.

This is an exciting opportunity to make a meaningful impact on our customers' experience and contribute to our mission of delivering exceptional service.

Required Skills and Qualifications:
  • Minimum 2-3 years in a customer support role, with at least 1 year in a quality assurance or evaluation capacity.
  • Strong analytical skills: Ability to review and analyze customer interactions and audit histories to draw actionable insights.
  • Familiarity with QA and CRM tools: Experience using quality assurance and customer relationship management tools and reporting software.
Benefits:

Possible Finance is dedicated to financial fairness and community empowerment. We welcome diverse perspectives and experiences to help us achieve our mission of unlocking economic mobility for generations to come.

Our Culture:

We value collaboration, innovation, and continuous improvement. Our team is passionate about delivering exceptional service and making a positive impact on our customers' lives.

  • Experience Excellence Lead

    1 day ago

    Mabalacat, Central Luzon, Philippines beBeeLeadership Full time ₱1,500,000 - ₱1,800,000

    Role OverviewThe Customer Experience Team Lead plays a pivotal role in elevating the shopping experience for customers by championing their interests in all business decisions. This involves prioritizing customer feedback and insights to ensure exceptional customer service.Key ResponsibilitiesLead and manage team members with various scopes and performance...

  • Customer Experience Champion

    1 day ago

    Mabalacat, Central Luzon, Philippines beBeeCustomerExperience Full time ₱5,000 - ₱5,500

    Job Title:Customer Experience ChampionKey Responsibilities:Deliver exceptional customer experiences through prompt and accurate response to inquiries.Ensure timely documentation of customer interactions and resolutions.Understand product offerings and client needs to provide informed, helpful, and courteous responses.Collaborate with support teams to...

  • Evaluations Coordinator

    17 hours ago

    Mabalacat, Central Luzon, Philippines beBeeQuality Full time ₱700,000 - ₱1,000,000

    Role SummaryA Quality Assurance Analyst monitors customer interactions to assess performance and provide actionable insights.Key Responsibilities:Evaluate call quality, customer service, and adherence to established standards.Score calls based on KPIs such as communication, approach, and resolution outcomes.Deliver timely written feedback to clients and...

  • Luxury Automobile Evaluator

    2 days ago

    Mabalacat, Central Luzon, Philippines beBeeAutomobile Full time ₱8,000 - ₱15,000

    Job OpportunityWe are seeking an Automobile Connoisseur to join our team of evaluators. As a Luxury Brand Evaluator, you will have the unique opportunity to assess customer experiences and provide critical feedback that helps luxury brands refine their services.About the RoleThis is a project-based position that offers flexibility and autonomy. You will be...

  • Freelance Luxury Brand Evaluator

    2 days ago

    Mabalacat, Central Luzon, Philippines beBeeLuxury Full time ₱15,000 - ₱25,000

    Job OpportunityShape the Future of Luxury Brands as a Freelance Evaluator.As a luxury brand evaluator, you will have exclusive access to some of the world's most iconic brands and play a vital role in shaping their future through your feedback. This freelance position offers flexible working hours and allows you to choose from various assignments aligned...

  • Senior Customer Experience Manager

    1 day ago

    Mabalacat, Central Luzon, Philippines beBeeLeadership Full time $60,000 - $80,000

    Customer Service Team Lead Job OverviewThis leadership role is responsible for guiding and supporting our customer service team to ensure they consistently meet or exceed key performance indicators.Key Responsibilities:Minimum 3 years of experience in a leadership position within a customer service environment.A strong background in e-commerce customer...

  • Service Excellence Leader

    2 days ago

    Mabalacat, Central Luzon, Philippines beBeeCustomerService Full time $70,000 - $110,000

    Job SummaryWe are seeking a results-driven Customer Service Team Lead to join our e-commerce support team. As a seasoned leader, you will be responsible for motivating and mentoring your team to deliver exceptional service.This is an exciting opportunity to lead with impact and make a difference in the customer experience.Key ResponsibilitiesTeam Performance...

  • Senior Customer Experience Manager

    1 day ago

    Mabalacat, Central Luzon, Philippines beBeeCustomer Full time ₱2,000,000 - ₱3,000,000

    Customer Support RoleWe are seeking a skilled professional to provide timely and professional support to clients' customers across various communication channels.Respond to customer inquiries via email, phone, live chat, and social media platforms.Assist with common issues, including booking concerns, refunds, and general service questions.Review client...

  • Customer Experience Manager

    17 hours ago

    Mabalacat, Central Luzon, Philippines beBeeRepresentative Full time ₱200,000 - ₱300,000

    Job OverviewThis role offers a unique opportunity to work in an international company with a dynamic and supportive environment.The Customer Service Representative plays a crucial part in ensuring client satisfaction by managing orders efficiently from intake to invoicing. Working closely with internal teams and clients, the CSR maintains operational...

  • Experience Manager

    2 days ago

    Mabalacat, Central Luzon, Philippines beBeeCustomerService Full time ₱55,000 - ₱70,000

    Job OverviewThe Senior Customer Experience Representative plays a key role in delivering exceptional service by working closely with the team. This position is responsible for ensuring every customer interaction is handled with care, professionalism, and a commitment to excellence.ResponsibilitiesManage customer emails and chats in a highly personalized and...