Care Support Specialist
2 days ago
We are seeking an exceptional Care Support Specialist to join our team.
This role involves providing top-notch customer support via chats and emails, ensuring a seamless experience for our clients.
- Respond promptly to customer inquiries via live chats and emails.
- Built lasting relationships with customers through proactive communication and issue resolution.
- Meet or exceed key performance indicators (KPIs) to ensure the highest level of satisfaction.
- Stay up-to-date with the latest technology advancements to provide informed solutions.
- Handle sensitive customer information securely and maintain confidentiality.
- Apply best practices in customer happiness to drive positive outcomes.
- Maintain in-depth knowledge of client products and services to deliver accurate advice.
- Collaborate effectively with developers and other departments across various IT companies.
- Excellent upper intermediate English language skills (B2 level).
- At least 6 months of experience in a customer support role.
- Proven experience working with live chats and email platforms.
- A background in the crypto industry is desirable.
- Demonstrated analytical and research skills to resolve complex issues.
- A positive and responsible attitude towards work and customer interactions.
- Access to a personal laptop or computer with at least 8GB of RAM and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload).
- Experience with CRM systems.
- Knowledge of Salesforce or Zendesk platforms.
- Full remote work opportunities.
- International work environment with diverse colleagues.
- Compensation in USD.
- Generous bonuses for referring friends.
- Paid intensive training and probation periods.
- Achievable work-life balance.
- A responsive management team invested in your growth and long-term cooperation.
- A supportive environment for self-development and professional growth.
The benefits and terms outlined above may be subject to change based on individual circumstances. Certain conditions apply to employees versus independent contractors.
Our Company Overview: We are a global provider of secure technical, customer support, and CX services to tech companies worldwide.
With over 30 countries represented and over 60 languages spoken, we strive to deliver exceptional results while fostering a positive and inclusive work environment.
Since 2010, we have grown into a leader in premium outsourced customer support, establishing 8 hubs around the world.
Our team members are treated like valued clients, receiving unlimited care, personalized attention, and a holistic positive experience.
Join us in embracing diversity and inclusion, welcoming candidates from varied backgrounds and experiences.
Send your CV in English, highlighting your outstanding skills and qualifications.
Disclaimer: We operate as a multinational company with unbiased views, treating all candidates equally regardless of characteristics such as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law.
Personal data will be processed according to our Candidate Privacy Notice.
Seniority Level- Associate
- Contract
- Customer Service
- IT Services and Consulting
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