Spanish Bilingual Call Center Representative

1 week ago

Baguio City, Cordillera, Philippines beBeeCustomerService Full time ₱10,000 - ₱12,500
Job Title

We are seeking a highly skilled and motivated Customer Service Representative to join our team and provide outstanding support to our clients. The successful candidate will attend to inbound/outbound calls, and provide support through various channels like phone, email, chat services.

The ideal candidate should possess excellent communication skills, be able to work in a fast-paced environment and have a positive attitude. We offer a competitive salary, comprehensive benefits package and opportunities for career growth and advancement.

Key Responsibilities:

  • Receive inbound and outbound calls in a courteous, timely, and professional manner
  • Listen, understand customer needs, and resolve any concerns
  • Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable
  • Follow the processes of the Client program and perform all tasks in a courteous and professional manner
  • Utilize systems and technology to complete tasks
  • Follow all required scripts, policies, and procedures
  • Utilize knowledge base and training to accurately answer customer requests.
  • Comply with requirements surrounding confidential information and personal information
  • Appropriately escalate customer concerns with the managerial team
  • Ensure first call resolution through problems solving and effective call handling
  • Attend meetings and training and review all new training material to stay up to date on changes to program knowledge, systems, and processes
  • Adhere to all attendance and work schedule requirements
  • Attend to other essential duties related to the position to meet the ongoing needs of the company.

Required Skills and Qualifications:

  • Must be 18 years of age or older
  • High school diploma or equivalent
  • The ability to read and speak fluent Spanish and English
  • 6 months voice, email, and chat support call center experience as a Spanish Agent
  • Excellent organizational, written, and oral communication skills
  • Familiarity with a computer, Windows PC applications and ability to learn new and complex computer system applications
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • The ability to type swiftly and accurately (40+ words a minute with 95% accuracy)
  • Grammar Assessment passing score > 85%
  • Excellent comprehension skills score > 90%
  • Knowledge of CRM platforms will be advantageous
  • The ability to evaluate, troubleshoot, and follow-up on customer issues
  • An aptitude for conflict resolution, problem solving and negotiation
  • Ability to multi-task, stay focused, and self-manage
  • Strong team orientation and customer focus
  • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
  • Excellent interpersonal skills and the ability to build relationships with your team and customers
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • Flexibility to work in shifts, including weekends and holidays

Benefits:

  • HMO
  • Full salary pay upon training
  • Free meal during training
  • Medical / Dental Coverage
  • Career Growth and Learning
  • Allowances (Rice, Clothing, Laundry, Meal)
  • Performance & Loyalty Bonus
  • Frequent disinfection, fogging of work place
  • Opportunities for Growth & Promotion
  • Employee shuttle services
  • Company retreats and off-site events
  • Meeting awesome people / honing your social skills / make new friends
  • Plus more in-office rewards, raffles, recognition gifts, treats

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