Remote Call Center Professional

16 hours ago

Baguio City, Cordillera, Philippines beBeeCustomerService Full time ₱100,000 - ₱120,000
Customer Service Representative Opportunity

We are seeking a highly motivated and dedicated Customer Service Representative to join our team.

This is a full-time, remote opportunity for enthusiastic individuals who are passionate about delivering exceptional customer service. The ideal candidate will be responsible for handling incoming inquiries, resolving customer issues on the first call, and promoting new products and services while delivering top-notch service.

The successful candidate will possess excellent communication and interpersonal skills, with strong proficiency in English, both written and spoken. Prior call center experience is essential, and candidates must reside within 80km of our office location.

  • A high-speed internet connection
  • An appropriate, quiet work environment
  • High language proficiency in English
  • Work-from-home experience

Key Responsibilities

  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.
  • Maintain consistent attendance and adhere to scheduling requirements.

We are an equal opportunities employer committed to diversity and inclusion. Our goal is to create a workplace that reflects the communities we serve. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you.

The ideal candidate will be highly motivated and dedicated, possessing excellent communication and interpersonal skills. Previous call center experience and strong English proficiency are essential requirements for this role.

What You Can Expect from Us
  • Healthcare coverage
  • Rank & File ₱100,000 coverage
  • Supervisors/Managers ₱120,000 coverage
  • Dental coverage
  • In-house dental assistance worth ₱5,000
  • Free meal during training
  • Career growth and learning
  • Allowances for rice, clothing, laundry, and meals
  • Performance and loyalty bonuses
  • Frequent disinfection, fogging of workplace
  • Employee shuttle services
  • Company retreats and off-site events

We value employee contributions and offer competitive compensation packages to ensure our team members feel recognized and rewarded.

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