Bilingual Customer Service Agent

1 day ago

Baguio City, Cordillera, Philippines beBeeCustomerService Full time ₱100,000 - ₱120,000

Bilingual Call Center Representative Opportunity

We are seeking a highly skilled and motivated individual to join our team as a Bilingual Call Center Representative. This role involves managing inbound and outbound calls in both English and Spanish, providing clear and accurate communication across both languages, and assisting customers with billing inquiries, account updates, and general support.

Key Responsibilities:

  • Manage Inbound and Outbound Calls: Respond to customer inquiries, resolve issues, and provide product information in a timely and professional manner.
  • Provide Clear Communication: Effectively communicate with customers in both English and Spanish, ensuring that their needs are met and they have a positive experience.
  • Assist with Billing and Account Support: Help customers with billing inquiries, account updates, and other general support requests.
  • Document Customer Interactions: Accurately document customer interactions, including phone calls, emails, and chat sessions.
  • Escalate Complex Issues: Identify and escalate complex issues to the appropriate teams for resolution.
  • Meet Performance Targets: Achieve daily and monthly performance targets, including call volume, resolution rate, and customer satisfaction.
Required Skills and Qualifications

To be successful in this role, you will need to possess the following skills and qualifications:

  • Bilingual Fluency: Proficiency in English and Spanish (spoken and written).
  • Strong Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate with customers and colleagues.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to identify and resolve customer issues efficiently.
  • Attention to Detail: High attention to detail, with the ability to accurately document customer interactions and meet performance targets.
  • Flexibility and Adaptability: Flexibility and adaptability, with the ability to work in a fast-paced environment and adapt to changing priorities.
Benefits

We offer a competitive compensation package, including:

  • Competitive Salary: A salary that reflects your skills and experience.
  • Benefits Package: A comprehensive benefits package, including health insurance, dental coverage, and paid time off.
  • Ongoing Training and Development: Ongoing training and development opportunities, to help you grow and succeed in your role.
About Us

We are a leading provider of business process outsourcing services, committed to delivering exceptional customer experiences. We pride ourselves on our innovative approach, industry expertise, and commitment to excellence.

Apply Now

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