Customer Service Operations Coordinator

1 day ago


Iloilo City, Western Visayas, Philippines SM Retail Full time

Job Function:

We are seeking a highly skilled Customer Service Operations Coordinator to oversee the daily operations of our CRS department. As a key member of our team, you will be responsible for ensuring seamless delivery of customer service standards in our store.

Responsibilities:

  • Ensure strict adherence to all company regulations and directions from the CRS Division;
  • Respond to incidents and execute emergency programs in the branch;
  • Assist in conducting investigations as needed;
  • Comply with the prescribed handling and reporting of items left by customers/employees in the store;

Qualifications:

  • Bachelor's degree from any reputable institution;
  • At least one year of work experience in a related field is preferred;

About SM Retail:

As a leading retailer in the country, we pride ourselves on providing exceptional customer service experiences. We are looking for talented individuals who share our commitment to delivering outstanding results and fostering a positive work environment.



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