Help Desk Technician

3 days ago

Antipolo City, Calabarzon, Philippines beBeeITSupport Full time ₱300,000 - ₱600,000
Job Description

About Us:

We're a team of innovators who are redefining the shipping and supply chain industry using artificial intelligence and data processing. Our mission is to help logistics businesses streamline their processes and enhance transparency.

Our Role:

We're looking for an IT Support Specialist to join our team. This role is perfect for fresh graduates or those with up to 2 years of IT experience who are eager to grow their skills in troubleshooting and remote support.

Key Responsibilities:

  • Provide first-line technical support to employees, diagnosing and resolving issues related to computer systems, software applications, hardware devices, and network connectivity.
  • Install, configure, and troubleshoot MacOS and Windows operating systems, peripherals, and common office software.
  • Monitor and maintain network connections, identifying and resolving connectivity issues.
  • Maintain, upgrade, and manage company SaaS tools.
  • Track and manage system/application access, ensuring permissions are updated for new hires and leavers.
  • Reformat laptops, set up workstations, and prepare hardware for new starters or upgrades.
  • Keep accurate documentation of IT tasks, issue resolutions, asset inventories, and software licenses.
Required Skills and Qualifications

Fresh Graduates Welcome:

  • Fresh graduates in Information Technology, Computer Science, or related fields are welcome to apply.
  • Up to 2 years of experience in IT support or a related role is an advantage.
  • Knowledge of MacOS and Windows operating systems, including their installation, configuration, and troubleshooting.
  • Good communication skills and a willingness to learn.
  • Ability to work independently and as part of a team in a fast-paced environment.
Benefits

Competitive Package:

  • Benefit from a competitive compensation package tailored to reflect your skills and experience.
  • Become part of a diverse and dedicated team that fosters a culture of excellence, autonomy, and flexibility.
  • Embrace the convenience of a fully remote working environment, facilitating a healthy work-life balance without compromising on your connection to the dynamic world of tech.
  • Thrive in a company that values your potential, offering rapid career progression and opportunities for personal and professional development.

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