Service Desk Technician

2 days ago

Antipolo City, Calabarzon, Philippines beBeeTechnical Full time $30,000 - $40,000
Technical Support Specialist - Service Desk

This role involves providing technical support for a global maritime software company. The successful candidate will work independently and collaboratively to research and troubleshoot issues, implement solutions, and manage daily requests or reported issues in our bug tracking system.

  • Main Responsibilities:
  • Customer Support: Act as the first point of contact for users seeking technical assistance via phone, email, or ticketing system.
  • Request Processing, Issue Triage: Receive, Process incoming support requests, ensuring accurate administration of service requests.
  • Troubleshooting: Provide initial diagnosis and attempt to resolve technical issues related to hardware, software, and network connectivity.
  • Resolution and Escalation: Resolve user problems within established guidelines or escalate to appropriate support teams or higher-level technicians when necessary.
  • Communication: Keep users informed about the status of their requests and provide timely updates on issue resolution progress.

Requirements:

  • Basic understanding of IT systems, hardware, software, and networking concepts.
  • Familiarity with ticketing systems or service desk software.
  • Patience, empathy, and a customer-centric approach to problem-solving.
  • Careful and meticulous in their work.
  • Ability to prioritize and manage multiple tasks in a fast-paced environment.

Benefits:

  • Opportunity to work with a global maritime software company.
  • Collaborative team environment.
  • Professional development and growth opportunities.

About Us:

  • We are a multi-disciplined team dedicated to making our clients successful and charting a new course for the commercial marine industry.
  • We invest in employee development and experience to maintain focus and enthusiasm.

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