ATM Incident Resolution Specialist

1 week ago


Cebu City, Central Visayas, Philippines NCR Atleos Full time

Job Summary

NCR Atleos seeks a highly skilled ATM Incident Management Analyst to join our team. As an ATM Incident Management Analyst, you will be responsible for monitoring the ATM fleet, driving actions to resolve issues that impact Automatic Teller Machines (ATM) availability.

The ideal candidate will have excellent English communication skills, both verbal and written, and be proficient in Windows-based applications/tools. They will also possess a strong understanding of ATMs and be able to work under pressure.

Key Responsibilities:

  • Create action items/tickets to resolve issues and prevent future occurrences
  • Follow through on open incidents until closure
  • Manage outage situations impacting ATM fleet to ensure appropriate resolver groups are working on the issue and that customers, key stakeholders, and all concerned parties are updated on the status


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