Remote ATM Service Desk Analyst
2 weeks ago
Job Description
NCR Atleos is looking for a skilled ATM Incident Management Analyst to join our team. As an ATM Incident Management Analyst, you will be responsible for monitoring the ATM fleet, driving actions to resolve issues that impact Automatic Teller Machines (ATM) availability.
You will work closely with customers and field support personnel to resolve ATM-related issues, create action items/tickets to resolve issues and prevent future occurrences, and follow through on open incidents until closure.
The ideal candidate will have excellent problem-solving skills, a strong attention to detail, and the ability to work under pressure.
Key Responsibilities:
- Utilize knowledge of product to resolve ATM problems and avoid Field Engineer dispatch
- Ensure transaction service activities are within Service Level Agreements
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