Human Resources Strategic Partner

As a strategic partner, you will play a crucial role in shaping the organization's people development strategy. Your primary objective will be to foster a culture of associate engagement, customer centricity, and ownership.

The ideal candidate will possess superior employee relations and influencing skills, with the ability to diagnose problems and drive appropriate solutions. Strong analytical skills, including experience using and presenting data to make decisions, are also essential.

• Cultivate Culture: Foster Amazon's customer-centric culture through partnering with operations leaders to build and foster a culture of associate engagement, customer centricity and ownership.
• Develop Large Leaders: Hire and develop big leaders who care about customers, about their people, about results.
• Operate Optimally: Obsess on improving and simplifying processes, tools, communication, and measures. Be a leader that never settles for good enough.
• Strategic business and thought partner to managers (client) at a site level and across the network as appropriate.
• Coach and consult managers and front-line leaders on associate facing concerns (performance, policy, etc.).
• Engage and influence stakeholders that interact with the business at a local and regional level.
• Enable Growth: Hire and develop wicked-smart.
• Provide guidance, direction or partner with Amazon and external HR partners (recruiting, benefits, employee relations, legal, etc.) to ensure delivery of HR services as per agreement with internal client.
• Contribute to the business strategy by helping business leaders to identify, prioritize, and build organizational capabilities, behaviors, structures, and processes.
• Planning and execution in the areas of HR operations, culture, organization growth and planning, employee engagement, workforce planning and recruitment, and talent management and development for the assigned client group.

In this position, you will partner with leaders across the Customer Service and Corporate Operations organizations to establish and implement HR strategies that foster the organization and people development for the department. In addition, the HR Business Partner will be an active member of the global Customer Service HR network and Corporate Operations HR team, driving and supporting cross-group initiatives with team members in the U.S., Costa Rica, India and Europe. You will need strong analytical skills and the ability to translate client goals into human resource capabilities needed to achieve results. You will also work on projects that not only impact the Customer Service and Corporate Operations in Seattle, but also on a global scale.

• 5+ years work experience in an HR Generalist/Business Partner role including, performance management, change management, and employee communications.
• Bachelor's degree
• Strong verbal and written communication skills.
• Strong analytical skills. Experience using and presenting data to make decisions.
• Experience managing cross-functional projects and initiatives.
• Experience working with Microsoft Office, project management software, SharePoint.

• Able to diagnose problems and identify and drive appropriate solutions
• Outstanding interpersonal and leadership skills; a role model for the use of the concepts and skills we teach and exceptional commitment to our Leadership Principles
• Able to manage workflow, with minimal oversight, in a fast-paced, frugal environment with multiple and sometimes changing priorities
• Able to work both on a team (as member and/or leader) and independently to deliver results
• Master's preferred
• Demonstrated experience in implementing process improvement using six sigma methodologies
• Prior experience in managing HR projects that focus on process optimization, quality management or operational efficiency

Our inclusive culture empowers employees to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit the Accommodations page for more information.