Customer Experience Associate

5 hours ago

Pasig, National Capital Region, Philippines beBeeCustomer Full time $30,000 - $40,000

Join us as a Customer Experience Associate

Are you passionate about delivering exceptional customer experiences? We are seeking a highly skilled and dynamic professional to join our team as a Customer Experience Associate.

The ideal candidate will be responsible for providing timely and effective support to customers through various channels, including direct chat and phone. They will also maintain detailed customer records using our CRM system and prioritize responses to tickets based on urgency and complexity.

  • Key Responsibilities:
  • Support customers via direct chat and phone
  • Respond to all messages within the specified Service Level Agreement (SLA)
  • Maintain accurate and up-to-date customer records in our CRM system
  • Prioritize responses to tickets based on urgency and complexity
  • Follow up on all voicemails and missed chats within 24 hours
Core Competencies
  • Great decision-making skills and judgment: Make sound decisions in the best interests of our customers and the company.
  • Experience with CRM/account management software: Familiarity with CRM tools to manage customer interactions and data effectively.
  • Dependable: Consistently adhere to shift times and schedules to ensure uninterrupted customer support.
  • Aware of Muslim community nuances/challenges: Understand the cultural and community dynamics that may affect our customers' experiences.
  • Strong communication skills: Communicate complex information in a user-friendly manner, ensuring customers easily grasp the solutions provided.
  • Problem solver: Demonstrate a commitment to finding innovative solutions to challenges and delivering an excellent customer experience.
  • Ownership: Proactively seek ways to enhance our overall user experience and improve internal processes.
  • Empathy: Show a strong sense of empathy towards our users, maintaining an upbeat and supportive attitude.
Requirements
  • Relevant Experience: Have 1-2 years of customer service experience.
  • Conflict Resolution Experience: Previous experience in effectively resolving customer disputes and conflicts while maintaining a positive customer relationship.
  • Team Player: Collaborative mindset with the ability to work effectively in a team, supporting colleagues and contributing to a harmonious work environment.
  • Time Management Abilities: Strong time management skills to juggle multiple customer interactions and tasks simultaneously, ensuring all are handled efficiently and within deadlines.
  • Compliance Knowledge: Familiarity with industry-specific regulations and compliance standards related to online fundraising and crowdfunding platforms, ensuring that all customer interactions are in line with legal and ethical requirements.
  • Attention to Detail: Meticulous attention to detail in documenting customer interactions, ensuring accuracy in data entry, and preventing errors.
The LaunchGood Vision

Our vision is to create a world where Muslims can thrive and achieve their goals. We believe that every individual has the potential to make a positive impact, and we strive to empower them through education, entrepreneurship, and innovation.

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