Process Optimization Specialist

2 days ago


Quezon City, National Capital Region, Philippines Cognizant Full time

Job Description

The Process Optimization Specialist role involves enhancing customer experience and ensuring efficient service delivery. Key responsibilities include handling customer inquiries, resolving issues, and documenting interactions. You will also collaborate with team members to improve service processes and customer experience. Additionally, you will utilize technical skills to troubleshoot and resolve customer service issues.

Required Skills and Qualifications

  • Possess strong communication and interpersonal skills.
  • Demonstrate problem-solving abilities to address customer issues efficiently.
  • Exhibit attention to detail to ensure accurate documentation and information sharing.


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