Strategic Growth Expert

3 days ago


Caloocan City, National Capital Region, Philippines Skyline Live Support Full time

At Skyline Live Support, we're looking for a highly skilled Strategic Growth Expert to drive business growth and service optimization in the Customer Support industry. This pivotal role is designed to enhance our customer support function by strategically expanding our services into new markets, improving customer acquisition and retention through exceptional support, and collaborating with sales and marketing teams to promote these services as a competitive advantage.

The key responsibilities of this position include:

  • Customer Support Growth: Expand Skyline's customer support services into new markets by analyzing market trends, identifying opportunities, and developing strategies to capture them.
  • Service Optimization: Optimize support workflows and performance metrics to identify inefficiencies, implement solutions to streamline processes, reduce resolution times, and develop training programs for customer support agents to enhance service quality and consistency.
  • Technology and Process Innovation: Identify and implement new technologies, such as AI chatbots and CRM systems, to improve support team efficiency and effectiveness while staying updated on industry trends and recommending innovative solutions to maintain the company's competitive edge in support services.

As a Strategic Growth Expert, you will have the opportunity to work closely with cross-functional teams to drive business growth, develop strategic partnerships, and stay up-to-date on industry trends. If you're passionate about driving business growth and optimizing customer support services, we'd love to hear from you



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