Enhance Customer Support Experience

1 day ago


Las Piñas, National Capital Region, Philippines beBeeOptimization Full time ₱2,500,000 - ₱3,500,000
Job Summary

We are seeking an experienced Zendesk Optimization Specialist to refine and maintain our support platform.

Key Responsibilities
  • Evaluate and optimize our existing Zendesk setup, including automations, triggers, macros, and workflows.
  • Implement best practices to improve ticket management, team efficiency, and customer satisfaction.
  • Provide technical guidance on Zendesk features and functionalities.
  • Maintain up-to-date documentation of system configurations and process changes.
  • Recommend and implement app integrations or third-party tools as needed.
  • Troubleshoot issues and serve as the primary point of contact for Zendesk-related concerns.
Requirements
  • Proven experience as a Zendesk Administrator or similar role.
  • Deep understanding of Zendesk products (Support, Guide, Chat, etc.).
  • Experience with workflow automation and customer support optimization.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal abilities.
Preferred Qualifications
  • Zendesk certification(s) is a plus.
  • Experience with customer service metrics and reporting tools.

This is an exciting opportunity to leverage your expertise and contribute to the success of our organization. We look forward to receiving your application.



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