Customer Experience Specialist

1 day ago

Las Piñas, National Capital Region, Philippines beBeeSupport Full time ₱1,800,000 - ₱2,200,000
Job Overview

We are seeking a skilled and customer-focused professional to join our team as a Customer Support Associate.

About the Role:

  • The ideal candidate will be responsible for delivering exceptional customer experiences through timely and effective issue resolution, utilizing their analytical skills to efficiently resolve complex customer inquiries.
  • This role requires collaboration with cross-functional teams to deliver world-class customer service and support.
  • Candidates must possess strong written and verbal communication skills in Business English and have previous experience in customer support or a related field.
  • A quick learner with stress tolerance and flexibility to work varied hours is essential for this role.

Key Responsibilities:

  • Customer Issue Resolution: Utilize incident management technologies to track, validate, and resolve application-related incidents in a timely and effective manner.
  • Product Knowledge: Maintain in-depth product knowledge to efficiently resolve complex customer inquiries and provide accurate information.
  • Team Collaboration: Collaborate with cross-functional teams to deliver world-class customer service and support, ensuring seamless communication and coordination.
  • Skills Development: Stay up-to-date with CRM integrations and advanced troubleshooting techniques to enhance customer support capabilities.

Essential Skills and Qualifications:

  • Bachelor's degree in a relevant field or equivalent experience.
  • Previous experience in customer support or a related field, preferably involving CRM usage.
  • Strong written and verbal communication skills in Business English.
  • Quick learner with analytical mindset and ability to thrive in a fast-paced environment.
  • Demonstrated stress tolerance and flexibility to work varied hours, including holidays and weekends.

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