Senior Customer Experience Specialist

1 day ago

Las Piñas, National Capital Region, Philippines beBeeCustomer Full time ₱6,000,000 - ₱7,680,000

Enhance the customer experience as a seasoned professional.

  • Interact with customers across various channels to provide timely and accurate information while demonstrating empathy, courtesy, and professionalism.

Troubleshoot complex issues by investigating root causes, collaborating with internal teams, and ensuring swift resolution.

  • Perform problem tracking, prioritize tasks, document incidents, and resolve issues efficiently.

Identify opportunities for process improvement and implement changes that enhance the overall customer experience.

  • Develop solutions that meet customer needs and provide value-added support.

Work collaboratively with the external team to stay updated on product knowledge and maintain expertise in CRM tools.

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