Enhancing Customer Experiences

23 hours ago

Las Piñas, National Capital Region, Philippines beBeeCustomer Full time $79,100 - $146,900
Customer Experience Specialist

We're seeking a skilled professional to drive the implementation of cloud communications and contact center solutions. As a key member of our team, you will provide quality service to customers by ensuring that the full benefits of the proposed solutions are being delivered to them.

About the Role

This is an exciting opportunity for a self-motivated individual to excel in customer-facing roles, manage multiple projects across various clients with minimal oversight, and assess solution specifications in light of customer requirements.

Key Responsibilities:
  • Manage the implementation of Contact Center projects, ensuring timely completion and high-quality deliverables.
  • Handle multiple projects simultaneously with exceptional time management skills and ability to operate with minimal guidance.
  • Assess solution specifications and recommend optimal solution designs and changes to meet customer needs.
  • Complete customer-facing documentation throughout the implementation process, including accurate and timely project reports.
Requirements:
  • Excellent communication and interpersonal skills to build strong relationships with clients.
  • Able to prioritize multiple responsibilities, deliver on commitments, and exercise sound judgment in challenging situations.
  • Prioritize multiple responsibilities and deliver on commitments in a fast-paced environment.
  • Strong troubleshooting and problem-solving skills to address complex customer issues.
  • Experience supporting global customers in multiple geographies and working knowledge of industry-specific technologies such as JavaScript, C++, and HTML scripting.

We offer a comprehensive benefits package, including medical, dental, vision, disability, life insurance, and more. If you're passionate about delivering exceptional customer experiences and working with cutting-edge technology, we encourage you to apply.

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