Technical Lead

4 days ago


Ayala Alabang, National Capital Region, Philippines Hunter's Hub, Inc. Full time

Job Summary



We are seeking an experienced Technical Lead to join our e-commerce operations team at Hunter's Hub, Inc. As a Technical Lead, you will be responsible for leading and managing a team of L2 engineers, providing technical direction, mentorship, and performance management.



About the Role


  • Lead and manage a team of L2 engineers, providing technical direction, mentorship, and performance management
  • Act as the escalation point for incidents related to e-commerce platforms and core applications
  • Coordinate with cross-functional teams, including developers and operations, to troubleshoot and resolve complex application issues
  • Ensure that the team follows ITIL processes for incident, problem, and change management
  • Drive continuous improvements in application performance, system stability, and service delivery
  • Manage team resources, including scheduling and workload distribution, to ensure SLA and KPI targets are met
  • Develop and maintain documentation, including troubleshooting guides and knowledge base articles
  • Lead root cause analysis efforts for major incidents, identifying and implementing preventive measures
  • Oversee the management and optimization of cloud-based applications, with a focus on Microsoft Azure
  • Conduct regular performance monitoring and health checks on systems to ensure high availability


Requirements

To be successful in this role, you will need:




  • 4+ years of experience in an L2 or technical leadership role within an e-commerce environment
  • Strong proficiency in Microsoft Azure, including services management, monitoring, and issue resolution
  • Experience with Agile or DevOps methodologies
  • Comprehensive understanding of ITIL frameworks and practical experience with incident, problem, and change management processes
  • Proven leadership experience, with the ability to guide, mentor, and develop technical teams
  • Excellent problem-solving skills, with the ability to manage complex technical challenges under pressure
  • Strong communication skills and the ability to collaborate effectively with both technical and non-technical stakeholders
  • Familiarity with system monitoring, logging tools, and optimization techniques
  • Experience managing multiple priorities and meeting tight deadlines


What We Offer

We offer a competitive salary of $120,000 per year, plus benefits, to include health insurance, 401(k) matching, and paid time off.


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