Technical Lead
4 days ago
Job Summary
We are seeking an experienced Technical Lead to join our e-commerce operations team at Hunter's Hub, Inc. As a Technical Lead, you will be responsible for leading and managing a team of L2 engineers, providing technical direction, mentorship, and performance management.
About the Role
- Lead and manage a team of L2 engineers, providing technical direction, mentorship, and performance management
- Act as the escalation point for incidents related to e-commerce platforms and core applications
- Coordinate with cross-functional teams, including developers and operations, to troubleshoot and resolve complex application issues
- Ensure that the team follows ITIL processes for incident, problem, and change management
- Drive continuous improvements in application performance, system stability, and service delivery
- Manage team resources, including scheduling and workload distribution, to ensure SLA and KPI targets are met
- Develop and maintain documentation, including troubleshooting guides and knowledge base articles
- Lead root cause analysis efforts for major incidents, identifying and implementing preventive measures
- Oversee the management and optimization of cloud-based applications, with a focus on Microsoft Azure
- Conduct regular performance monitoring and health checks on systems to ensure high availability
Requirements
To be successful in this role, you will need:
- 4+ years of experience in an L2 or technical leadership role within an e-commerce environment
- Strong proficiency in Microsoft Azure, including services management, monitoring, and issue resolution
- Experience with Agile or DevOps methodologies
- Comprehensive understanding of ITIL frameworks and practical experience with incident, problem, and change management processes
- Proven leadership experience, with the ability to guide, mentor, and develop technical teams
- Excellent problem-solving skills, with the ability to manage complex technical challenges under pressure
- Strong communication skills and the ability to collaborate effectively with both technical and non-technical stakeholders
- Familiarity with system monitoring, logging tools, and optimization techniques
- Experience managing multiple priorities and meeting tight deadlines
What We Offer
We offer a competitive salary of $120,000 per year, plus benefits, to include health insurance, 401(k) matching, and paid time off.
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