Senior Azure DevOps ITIL Team Lead

3 weeks ago


Ayala Alabang, National Capital Region, Philippines Hunter's Hub Incorporated Full time
Key Responsibilities:

As a Senior Azure DevOps ITIL Team Lead at Hunter's Hub Incorporated, you will be responsible for leading a team of L2 engineers in providing technical direction, mentorship, and performance management. You will act as the escalation point for incidents related to e-commerce platforms and core applications. Additionally, you will coordinate with cross-functional teams to troubleshoot and resolve complex application issues, ensuring that the team follows ITIL processes for incident, problem, and change management. You will also drive continuous improvements in application performance, system stability, and service delivery, as well as manage team resources to ensure SLA and KPI targets are met. Furthermore, you will develop and maintain documentation, including troubleshooting guides and knowledge base articles, and lead root cause analysis efforts for major incidents, identifying and implementing preventive measures. Finally, you will oversee the management and optimization of cloud-based applications, with a focus on Microsoft Azure, and conduct regular performance monitoring and health checks on systems to ensure high availability.

Requirements:

• Strong leadership and technical skills

• Excellent communication and problem-solving skills

• Experience with Azure DevOps and ITIL processes

• Ability to manage and motivate a team

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