Azure and Technical Operations Manager
1 week ago
Job Summary:
We are seeking an experienced Azure and Incident Manager to lead and manage a team of L2 engineers, providing technical direction, mentorship, and performance management. The ideal candidate will have a strong proficiency in Microsoft Azure, including services management, monitoring, and issue resolution.
Key Responsibilities:- Lead and manage a team of L2 engineers, providing technical direction, mentorship, and performance management.
- Act as the escalation point for incidents related to e-commerce platforms and core applications.
- Coordinate with cross-functional teams, including developers and operations, to troubleshoot and resolve complex application issues.
- Ensure that the team follows ITIL processes for incident, problem, and change management.
- Drive continuous improvements in application performance, system stability, and service delivery.
- Manage team resources, including scheduling and workload distribution, to ensure SLA and KPI targets are met.
- Develop and maintain documentation, including troubleshooting guides and knowledge base articles.
- Lead root cause analysis efforts for major incidents, identifying and implementing preventive measures.
- Oversee the management and optimization of cloud-based applications, with a focus on Microsoft Azure.
- Conduct regular performance monitoring and health checks on systems to ensure high availability.
Requirements:
- 4+ years of experience in an L2 or technical leadership role within an e-commerce environment.
- Strong proficiency in Microsoft Azure, including services management, monitoring, and issue resolution.
- Experience with Agile or DevOps methodologies.
- Comprehensive understanding of ITIL frameworks and practical experience with incident, problem, and change management processes.
- Proven leadership experience, with the ability to guide, mentor, and develop technical teams.
- Excellent problem-solving skills, with the ability to manage complex technical challenges under pressure.
- Strong communication skills and the ability to collaborate effectively with both technical and non-technical stakeholders.
- Familiarity with system monitoring, logging tools, and optimization techniques.
- Experience managing multiple priorities and meeting tight deadlines.
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