Off-Hours Customer Support Representative
2 days ago
Job Description:
We are seeking a skilled and experienced customer support professional to provide off-hours coverage for our clients. As a member of our support team, you will be responsible for responding to inquiries, troubleshooting issues, and providing exceptional support to our clients.
Required Skills and Qualifications:
To succeed in this role, you should have a neutral English accent, excellent written communication skills, and prior experience in customer support. You should also be tech-savvy, with the ability to learn new platforms quickly and provide calm, precise responses. Additionally, you should be able to work independently and reliably with little supervision during early morning hours.
Benefits:
This is a fully remote position that offers a competitive salary, generous paid time off, direct mentorship, ongoing access to resources for professional growth, global networking opportunities, and flexible hours that support a healthy work-life balance.
About the Company:
We are a London-based legal technology company transforming how large U.S. law firms manage side letters and contract data with its proprietary AI tool, ProVision.
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