Merchant Service Representative

2 weeks ago

Imus, Calabarzon, Philippines beBeeSpecialist Full time $50,000 - $80,000
Customer Support Expertise

We are seeking a highly skilled Customer Support Specialist to join our team. This role involves delivering exceptional customer service by responding promptly to inquiries, troubleshooting technical issues, and providing solutions or escalating when necessary.

Key Responsibilities
  • Deliver best-in-class customer experience through timely and accurate responses to customer inquiries
  • Troubleshoot complex technical issues, identify root causes, and offer effective solutions or escalate when required
  • Develop in-depth knowledge of our products and services to provide expert answers to customer questions
  • Manage multiple customer conversations simultaneously while maintaining a high level of professionalism
  • Ensure all customer tickets are resolved in a timely and satisfactory manner
  • Collaborate with internal teams on escalated or complex issues to achieve optimal outcomes
  • Identify trends in support issues and share insights with product, tech, and ops teams to inform strategic decisions
  • Contribute to the development of internal knowledge-sharing resources, such as documentation and training materials
Qualifications
  • Proven track record in customer-facing roles, particularly in e-commerce or SaaS environments
  • Excellent communication, problem-solving, and time management skills
  • Ability to work in a fast-paced environment while maintaining a high level of productivity
  • Familiarity with tools like Tableau, Looker, SQL, or business intelligence platforms is an asset
Benefits

We offer a competitive salary and equity package, flexible vacation and PTO, and opportunities for professional growth and development.

Culture & Values

At our organization, we prioritize customer satisfaction, teamwork, and continuous improvement. We strive to build a diverse, world-class team that shares our values and is committed to excellence.

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