Customer Experience Manager

5 days ago

Manila, National Capital Region, Philippines beBeeCustomerSuccess Full time ₱33,500 - ₱38,500

The role requires a seasoned leader with a proven track record of driving customer success and managing high-performing teams.

Job Overview:
  • Handle customer escalations and concerns via inbound/outbound calls, live chat, email, and text.
  • Provide exceptional customer service, ensuring the customer feels heard, valued, and respected.
  • Resolve issues efficiently by offering corrective solutions and delivering accurate information.
  • Serve as the final point of contact for high-risk or sensitive customer cases.
  • Oversee cases involving credit holds, overdue accounts, disputes, and delinquencies.

Key qualifications include excellent communication and interpersonal skills, with the ability to work effectively in a remote team environment. A strategic thinker able to analyze complex customer issues and develop effective solutions is ideal.

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