Customer Experience Manager

6 days ago

Manila, National Capital Region, Philippines beBeeCustomerService Full time ₱200,000 - ₱300,000
Customer Service Representative Role

We are seeking a customer-focused and results-driven individual to manage client relationships, resolve customer inquiries, and support sales and logistics teams in delivering exceptional customer experiences.

Key Responsibilities:

  • Provide timely and detailed product information, including specifications, availability, and installation guidance.
  • Manage order processing from quotation to delivery, ensuring accuracy and efficient fulfillment.
  • Handle customer complaints, returns, and warranty claims with professionalism and effectiveness.
  • Collaborate with internal departments (Sales, Logistics, Warehouse, Technical Support) to resolve customer issues.
  • Maintain CRM data integrity by updating customer profiles, communication records, and order history.
  • Assist in preparing customer reports, quotes, and documentation.
  • Stay informed on product changes, flooring trends, and industry standards.
  • Support training and mentoring of junior customer service team members, as needed.

Requirements:

  • 2–4 years of customer service experience, preferably in flooring or related industries.
  • Strong understanding of floorboard products, specifications, and industry terminology is advantageous.
  • Excellent verbal and written communication skills.
  • Proficient in CRM software and Microsoft Office Suite.
  • High attention to detail, problem-solving mindset, and customer-centric attitude.
  • Ability to multitask and perform under pressure in a fast-paced environment.

Benefits:

  • 13th Month Pay
  • HMO
  • Leave Benefits

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