Email Support Expert
2 weeks ago
We are seeking an experienced Email Support Specialist to join Neksjob in a challenging role that requires strong communication and problem-solving skills. As a key member of our support team, you will play a vital part in ensuring customer satisfaction by providing timely and effective support via email.
Key Responsibilities:- Responding to Customer Inquiries: Address customer questions and concerns through email in a clear and professional manner, using your excellent communication skills to resolve issues efficiently.
- Troubleshooting Issues: Identify and resolve customer problems related to products or services, offering solutions or escalating as needed to ensure customer satisfaction.
- Documenting Interactions: Accurately log customer interactions and feedback in the support database to track issues and improve service.
- Maintaining Product Knowledge: Stay up-to-date on our products, services, and policies to provide accurate information to customers.
- Collaborating with Teams: Work closely with other departments to ensure complex issues are resolved effectively and efficiently.
- Promoting Customer Satisfaction: Strive to exceed customer expectations and enhance their experience with our brand.
To succeed in this role, you should have:
- Excellent Communication Skills: Good written and verbal communication skills to effectively interact with customers.
- Basic Computer Navigation Skills: Proficiency in basic computer applications and software used for customer support.
- High School Diploma or Equivalent: A minimum of senior high school education or two years of college education.
Neksjob offers a competitive salary and benefits package, including:
- Estimated Salary: $45,000 - $55,000 per annum.
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San Fernando, Central Luzon, Philippines Neksjob Full timeAbout NeksjobNeksjob is a dynamic and innovative company committed to delivering exceptional customer experiences.Job Title: Customer Service Professional with Email Support ExperienceWe are seeking a highly skilled and dedicated Customer Service Professional to join our team as an Email Support Specialist. As a key member of our support team, you will play...
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Email Support Specialist
2 weeks ago
San Fernando, Central Luzon, Philippines Neksjob Full timeJob SummaryNeksjob is seeking a dedicated Email Support Specialist to join our team. As an integral part of our customer support department, you will play a vital role in ensuring customer satisfaction by providing timely and effective support via email.Main Responsibilities:Email Support: Respond promptly to customer inquiries through email, addressing...
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Strategic Marketing Expert
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Manufacturing Process Expert Lead
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Administrative Support Specialist
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Customer Service Representative
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Customer Service Agent
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Photography Studio Coordinator
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