Help Desk Support Specialist

2 days ago


San Fernando, Central Luzon, Philippines Work Services Full time

At Work Services, we are committed to providing exceptional customer experiences. As a Help Desk Support Specialist in our Clark location, you will play a vital role in ensuring that our customers receive top-notch support and service.

About the Job

This is a dynamic and challenging opportunity for an individual who is passionate about delivering world-class customer service. You will be working in a fast-paced call center environment, handling customer inquiries, and providing timely and effective solutions to their issues.

About the Role

Your primary responsibility will be to act as a single point of contact for our customers, responding to their queries, resolving their concerns, and escalating complex issues to senior team members when necessary. You will also be required to maintain accurate records of customer interactions, providing detailed notes and summaries of conversations.

Key Responsibilities
  • Handle customer inquiries via phone, email, or chat, responding promptly and professionally.
  • Provide timely and effective solutions to customer problems, adhering to established procedures and protocols.
  • Maintain accurate records of customer interactions, including notes, summaries, and resolution details.
  • Educate customers on product features, benefits, and usage, promoting sales and revenue growth.
  • Collaborate with cross-functional teams to resolve complex issues, leveraging expertise and resources to deliver exceptional outcomes.
About You

To succeed in this role, you should possess excellent communication and interpersonal skills, with the ability to work effectively in a team environment. You will be a problem-solver, comfortable with ambiguity, and able to think critically in high-pressure situations.

In terms of qualifications, we are seeking candidates with at least 6 months of call center experience, preferably in a customer-facing role. A high school diploma or equivalent is required, with a college degree preferred. Strong technical skills, particularly in computer literacy and software applications, are essential.

What We Offer

We offer a competitive salary of $25,000 per year, based on your level of experience and qualifications. In addition, you will enjoy a range of benefits, including:

  • A comprehensive training program to enhance your skills and knowledge.
  • Ongoing performance evaluations and feedback to support your growth and development.
  • Opportunities for career advancement within the company.
  • A collaborative and supportive work environment.

Estimated Salary: $25000

©2024 Work Services. All rights reserved.



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