Email Support Specialist
2 weeks ago
Job Summary
Neksjob is seeking a dedicated Email Support Specialist to join our team. As an integral part of our customer support department, you will play a vital role in ensuring customer satisfaction by providing timely and effective support via email.
Main Responsibilities:
- Email Support: Respond promptly to customer inquiries through email, addressing questions and concerns in a clear and professional manner.
- Troubleshooting: Identify and resolve customer problems related to products or services, offering solutions or escalating as needed.
- Documentation: Accurately log customer interactions and feedback in the support database to track issues and improve service.
- Knowledge Management: Stay up-to-date on Neksjob's products, services, and policies to provide accurate information to customers.
- Team Collaboration: Work closely with other departments to ensure complex issues are resolved effectively and efficiently.
- Customer Satisfaction: Strive to exceed customer expectations and enhance their experience with Neksjob.
Requirements:
- Experience: With or without BPO experience.
- Education: Completed at least Senior High School or two (2) years of college education.
- Skills: Basic computer navigation skills.
- Communication Skills: Good to Excellent Communication skills & Comprehension.
- Work Arrangement: Willing to work onsite.
Estimated Salary Range: $25,000 - $35,000 per annum, depending on location and experience.
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