Digital Channel Operations Manager

1 month ago

Taguig, National Capital Region, Philippines Visage Executive Search Full time
Job Description

As a Digital Channel Operations Manager at Visage Executive Search, you will be responsible for overseeing the end-to-end design and development of retail digital channels. Your primary focus will be on ensuring that new features and enhancements are based on customer-centered designs and are delivered on time.

Responsibilities:
  • Channel Development: Prepare Requests for System Change (RSCs), including documentation of business requirements and high-level flows. Manage the bank channeling loan portfolio and maintain routine coordination with counterparties.
  • User Research and Requirements: Review User Stories and Customer Journeys to ensure final detailed requirements of features are correctly captured. Participate in user research activities to align requirements with customer needs and desires.
  • Policies and Procedures: Develop policies and procedures; review ITG documentation in UAT and production implementation, etc.; coordinate and complete risk assessment of new feature/enhancement with control units, identify resolutions to mitigate risks.
  • Implementation and Testing: Prepare requirements for implementation such as BSP notification or request for approval, system parameter definitions, system access privileges (RSAP), etc. Conduct and manage testing activities (User Acceptance Testing, regression, including smoke testing after implementation) and related reporting.
  • Risk Management & Compliance: Participate in regular review, monitoring, and assessment of the business unit's process, risk, and controls. Report potential and actual risk events effectively and in a timely manner. Resolve findings/observations noted by control units, in coordination with other stakeholders (e.g. ITG, Operations).
Qualifications:
  • Be actively involved in setting/negotiating loan channeling strategy and be the master of business flow (credit approval/loan disbursement/repayment, etc.) with active coordination with counterparties and various internal departments.
  • Be able to operate risk approval and channeling operation console under our in-house developed system.
  • Have good numbers skills and be able to coordinate with finance and operations on reconciliation procedures.
  • Prepare planning and projections to report to management/BSP on a periodic basis.
  • Have excellent communication and negotiation skills, with good sense of numbers and business flow, and English is mandatory.
Benefits

You will have the opportunity to work in a dynamic environment with a competitive salary of $80,000 - $100,000 per annum, depending on experience. We offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.

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