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Technical Support Associate

2 weeks ago

Bacolod City, Western Visayas, Philippines Neksjob Full time

Neksjob seeks a skilled Technical Support Representative to provide exceptional technical assistance and support to clients. Key responsibilities include responding to customer inquiries, troubleshooting technical issues, and guiding clients through step-by-step solutions.

Responsibilities
  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Troubleshoot technical issues reported by customers and work towards a timely resolution.
  • Research, diagnose, document, and resolve technical issues related to software and hardware problems.
  • Guide clients through step-by-step solutions clearly and concisely, ensuring their understanding and satisfaction.